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Sidebars are not working (new added sidebars content doenst appear)

Viewing 12 posts - 1 through 12 (of 12 total)
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  • #821

    andre.somepro
    Participant

    Hi, Ive just added 2 new sidebar under

    https://wohlhaus.eu/uber-uns/

    and https://wohlhaus.eu/newsletter

    but the sidebars wont appear. Ive just put text content inside but nothing appears on the page.

    Do you have an idea.

    with kind regards

    Andre

    #822

    Artem Temos
    Keymaster

    Hi there,

    We can’t access your web-site. Got 503 Server error. Also please provide your admin access so we could take a closer look at your sidebars configuration.

    Thank you

    #823

    andre.somepro
    Participant

    you should be able to access the website now.

    with kind regards

    Andre

    #833

    Artem Temos
    Keymaster

    Thank you.

    Yes we see the problem but can’t reproduce it on our development server. Are you able to provide us your FTP access so we could do a trableshooting?

    #850

    andre.somepro
    Participant

    Hi, were you able to find out whats causing this error?

    #852

    Artem Temos
    Keymaster

    Hi there,

    We asked you about FTP access to perform some troubleshooting since we can’t reproduce the bug on our development server. Are you able do provide us this information?

    #853

    andre.somepro
    Participant

    I did in a private message already before.

    Ive deleted and reinstalled the theme and its plugins – no effect.
    Ive deactivated all other plugins – no effect.

    #856

    Artem Temos
    Keymaster

    Could you please check the credentials, we can’t connect to your server. Here is an errors log https://gyazo.com/d43234ccfd97a0ddc25c2631b37e822b

    #857

    andre.somepro
    Participant

    Hi, ive checked its working may be because I was loged in with same user curently.

    #858

    Artem Temos
    Keymaster

    Please check your sidebars function now. It seems that some of your plugins was interfered with our sidebars database query. We have added code fix to your child theme functions.php file. Just don’t remove this to make it work well.

    #862

    andre.somepro
    Participant

    Thank you for your support. Its working now.

    But its strange under the old development url wundheilmittel.eu it did the job. May be it was due to an before installed page builder by a goodlayers theme?

    I ve just rated your theme 5 stars.

    #865

    Artem Temos
    Keymaster

    Thank you very much for the rating.

    We can’t exactly what it was caused by. But we also can’t find that something wrong in the theme.

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Viewing 12 posts - 1 through 12 (of 12 total)

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