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WPBakery interface icons missing after update

Viewing 14 posts - 1 through 14 (of 14 total)
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  • September 14, 2019 at 1:02 pm #143872

    horny_fungus
    Participant

    Hi, guys. 4.1 is a great and much needed update indeed!
    But there are some bugs introduced. When I am editing page on frontend WPBakery navigation icons are not shown. Here is a screenshot – https://prnt.sc/p61ksi

    September 14, 2019 at 8:43 pm #143888

    Artem Temos
    Keymaster

    Hi,

    Probably, you have disabled or turned on light font awesome in Theme Settings -> Performance. Check this and write to us about the result.

    Kind Regards

    September 15, 2019 at 12:30 pm #144010

    horny_fungus
    Participant

    I double checked the issue – neither “disable font awesome” nor “light font awesome” are selected. Icons are missing only on frontend. In console I see 2 errors related to …/wp-content/uploads/2019/fonts/vc_icons_v2/fonts/vcpb-plugin-icons.ttf and …/wp-content/uploads/2019/fonts/vc_icons_v2/fonts/vcpb-plugin-icons.woff

    September 15, 2019 at 3:56 pm #144036

    Artem Temos
    Keymaster

    Hello,

    Could you please check how it works with some default WordPress theme like twentysixteen to understand is it our theme issue or not?

    Regards

    September 18, 2019 at 3:05 pm #145009

    horny_fungus
    Participant

    I’ve just checked and with TwentySixteen everything works as it should. So the problem is somehow related to Woodmart theme.

    September 18, 2019 at 6:59 pm #145051

    Elise Noromit
    Member

    Hello,

    Navigate to Woodmart > CSS generator and enable everything in WP Bakery page builder https://gyazo.com/bb244b206a8715f12a5dc05464fd9b99

    Best Regards

    September 19, 2019 at 9:00 am #145153

    horny_fungus
    Participant

    Navigate to Woodmart > CSS generator and enable everything in WP Bakery page builder

    That didn’t help.

    September 19, 2019 at 11:43 am #145204

    Artem Temos
    Keymaster

    Please, disable all plugins, switch to default theme and send us your admin access so we can compare how it works.

    September 19, 2019 at 12:41 pm #145224

    horny_fungus
    Participant

    Here you have it:

    September 19, 2019 at 12:53 pm #145225

    Artem Temos
    Keymaster

    Switch to the default theme and keep all plugins disabled.

    September 19, 2019 at 12:59 pm #145239

    horny_fungus
    Participant

    Switch to the default theme and keep all plugins disabled.

    You mean TwentySixteen etc.? The problem is absent with these themes, it’s only present with Woodmart.
    As for plugins – I deactivated them.

    September 19, 2019 at 1:10 pm #145240

    Artem Temos
    Keymaster

    Yes, we have to check why it absents there and exists on our theme.

    September 19, 2019 at 1:26 pm #145250

    horny_fungus
    Participant

    OK, I switched to TwentySeventeen. Please write here when you finish checking or switch yourself theme back to Woodmart.

    September 19, 2019 at 1:30 pm #145254

    Artem Temos
    Keymaster

    Now we see the problem. You can switch back to the WoodMart. It is caused by our WPBakery CSS generator. You can disable it if you want. We will fix in our next theme update.

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Viewing 14 posts - 1 through 14 (of 14 total)