Lost Password Page

This topic has 5 replies, 2 voices, and was last updated 5 years, 4 months ago by Aizaz Imtiaz Awan.

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September 17, 2019 at 7:47 am #144477

Zengin Dizayn
Participant

Hi,
When I click on “Lost Password” button to test my website, I face with default wordpress screen, not woodmart lost password page. I want to be shown customizable woodmart lost password page. I can’t see this page in all pages section which comes with the theme default? I even couldn’t find a topic in documentation.
How can I fix this?

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September 17, 2019 at 12:05 pm #144583

Aizaz Imtiaz Awan
Keymaster

Hello,

To use the woodmart lost password page put this text “lost-password” in the Lost Password field from the Woocommerce >> Settings >> Advanced >> Account endpoints >> Lost password as in the below screenshot: https://screenshot.net/g24ddbe

After doing this when you click on lost password the below page will shown except of the default wordpress screen: https://screenshot.net/g3d4yfm

Best Regards.

September 17, 2019 at 1:50 pm #144642

Zengin Dizayn
Participant

Hi,
Thanks for you reply. But it’s already set just what you said. Woocommerce >> Settings >> Advanced >> Account endpoints >> Lost password area is already filled as “lost-password”, but doesn’t work. You can see the settings on screenshot. So the issue continues…

Thanks,

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September 17, 2019 at 3:18 pm #144687

Aizaz Imtiaz Awan
Keymaster

Hello,

Check for security/anti-spam/CAPTCHA plugins that might be erroneously trying to protect the page, and try disabling them or altering the settings until the reset form is fixed. You can read more and all about it here: https://www.mail-mechanic.com/password-reset-fixes#reset-login-page

You can also get into a reset password loop (clicking reset link in email takes you to the form asking you to enter your email/username again instead of showing password reset form) if your host is caching the http://example.com/my-account/lost-password/ page.

Please read this thread as well: https://stackoverflow.com/questions/26592043/woocommerce-reset-password-not-working

An even better explanation is here https://wordpress.org/support/topic/woocommerce-password-reset-issue-resolved/

Hope this helps.

Best Regards.

October 1, 2019 at 6:27 am #147723

Zengin Dizayn
Participant

Hi,
Thank you for your further assistance. I spotted the origin issue. “Maintenance” Plugin was causing “Lost Password Page” issue which is https://wordpress.org/plugins/maintenance/ even it’s installed as PRO version. Once I deleted the plugin the problem solved!

I just wanted to give a feedback about this situation that may anyone will have the same problem in the future.
Best,

October 1, 2019 at 9:44 am #147793

Aizaz Imtiaz Awan
Keymaster

Most Welcome,

I am glad to hear that you detect the plugin which causing this issue and you solved the issue by deactivating that plugin. You are the best.

Also we are really thankful to you that you shared the solution with us. That might help someone else.

Topic Closed.
Best Regards.
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