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Filters not working correctly

Viewing 12 posts - 1 through 12 (of 12 total)
  • Author
    Posts
  • July 11, 2020 at 1:31 pm #210152

    dimath
    Participant

    Hello, my filters in category page are not working. I see sizes that do not exist among the products of the category. Then when i click on that size it appears products that do not match and inside the products the size does not even exist.

    Please check the video.

    July 11, 2020 at 3:08 pm #210161

    Elise Noromit
    Member

    Hello,

    Please deactivate all the plugins not related to the theme and switch the parent theme, check the issue, if the problem remains, leave the plugins not activated and provide the site admin access to the private area.

    Best Regards

    July 13, 2020 at 9:17 am #210363

    dimath
    Participant

    Hello, we have deactivated all plugins and the issue still remains. Please check. I have created a clone of the website.

    July 13, 2020 at 4:38 pm #210511

    Elise Noromit
    Member

    Hello,

    Please try the WoodMart Woocommerce Layered Nav filter. Now you are using Woocommerce filters our theme does not influence them https://prnt.sc/th18u3

    Best Regards

    July 14, 2020 at 1:28 pm #210829

    dimath
    Participant

    I have used WoodMart Woocommerce Layered Nav filter and the issue remains. Check the video. Now that we checked all the obvious could you please find the real problem and actually check what is wrong?

    July 14, 2020 at 6:13 pm #210893

    Elise Noromit
    Member

    Hello,

    Replace the size filter. You have not replaced it yet.

    Best Regards

    July 14, 2020 at 6:28 pm #210900

    dimath
    Participant

    What do you mean to replace it? I have added the woodmart layered nav filter with attribute size right below the other. Do you mean to erase the other filter and leave yours? Ok I did that but still not working. Is it another way to replace it? If you have a way please do it yourself this is a test site there is no problem.

    July 14, 2020 at 8:27 pm #210936

    Elise Noromit
    Member

    Hello,

    As I understand this is not a live site? May I reinstall the theme and check both your issues?

    Best Regards

    July 14, 2020 at 9:02 pm #210947

    dimath
    Participant

    Yes I told you since the beginning this is a clone I have created to check the issues. Please check what is wrong so that I can fix it in the live site afterwards. Thank you.

    July 15, 2020 at 7:38 am #211053

    Artem Temos
    Keymaster

    Hello,

    Your products actually have these sizes added under the Attributes tab https://prnt.sc/ti2alk https://prnt.sc/ti2ayj

    Note that even if they don’t variations with these sizes, they still may be filtered because they have these attributes added.
    And it is the way WooCommerce works and not our theme bug or issue.

    We hope that it is clear for you and you can remove your negative review on ThemeForest.

    Kind Regards

    July 15, 2020 at 4:01 pm #211330

    dimath
    Participant

    Ok is there a way not to filter the attributes and filter only the existing variations? The products are synced in the website from an erp and we have no full control over the data of each product.

    Regarding the review please be more direct with your support because for example this is something you could have seen in the first place and we would have saved many days. This sometimes gets frustrating when a live site does not work well.

    July 15, 2020 at 4:20 pm #211340

    Artem Temos
    Keymaster

    Sorry, but it is the way it works in WooCommerce.

    It is not always possible to see the issue from the first look. Moreover, we checked everything related to our theme. But your issue is on the WooCommerce part that we may not know since it is not directly related to our theme. So now you rate our theme with one star just because you have difficulties with the plugin, not with the theme. This gets frustrating too.

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Viewing 12 posts - 1 through 12 (of 12 total)