Hello,

First of all thanks for choosing our Theme, we are glad to be you in the WoodMart WordPress family :).

Please make a fresh install by reinstalling wordpress and then make all the necessary requirements as mentioned in our documentation.https://xtemos.com/docs/woodmart/requirements-wordpress-set/

Then install the theme and the recommended plugins then provide with the admin panel login details of the website then we will import the demo for you.

Regards.
Xtemos Studios