Hello Elise and the team, this is taking too much time, can you please confirm if you have verified that is not a https issue, and if where able to log in? As I said, your team and products are amazing, but this is the 5th theme licence, so i´ve done this many times, and this is something that never happened before.

I have found another of your customers in the forum that have the same exact issue.

Please let me know what are you doing about this.