Left menu error, photos not opening!

This topic has 8 replies, 1 voice, and was last updated 4 hours, 57 minutes ago by honoriscausadei1.

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October 28, 2021 at 6:50 pm #328289

hazirandavetiye
Participant

With the new update, the left menu button does not work on mobile. Also on the page
photos, My logo is not visible, it only opens when pressed.

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October 28, 2021 at 9:39 pm #328322

Elise Noromit
Member

Hello,

The problem may be caused by incorrect HTTP and HTTPS configuration: https://domain.com is the actual site URL, however, http://domain.com is used in Dashboard > Settings > General. In this case, it is necessary to configure URLs correctly.

If the problem persists, please provide the site admin access, insert the credentials into the Private content below the text message.

Best Regards

October 29, 2021 at 10:55 am #328436

hazirandavetiye
Participant

Merhaba,
Sorunu maalesef çözemedim. Ürün fotoğrafları gözükmüyor, site sol menü butonu mobilde tıklanmıyor. Sİte erişim bilgilerini ekliyorum yardımcı ollursanız sevinirim.
Teşekkürler.

October 29, 2021 at 8:45 pm #328533

hazirandavetiye
Participant

Merhaba,
Sitem daha da bozuldu kategoriler sayfası ekteki gibi açılıyor, sorunu bulamadım kullanıcı bilgilerimle en kısa zamanda çözüm sağlarsanız çok sevinirim.
Teşekkürler.

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October 29, 2021 at 8:48 pm #328536

hazirandavetiye
Participant

Merhaba,
Kategori sayfasını ve ürün fotoğraflarını ‘Autoptimize’ eklentisini etkisizleştirerek çözdüm. Fakat mobilde sol menü tuşu hala çalışmıyor kullanıcı bilgilerimle çözüm sağlayabilirseniz sevinirim.
Teşekkürler.

October 30, 2021 at 10:41 am #328632

Elise Noromit
Member

Hello,

Please deactivate all the plugins except these ones:

Slider Revolution
WPBakery Page Builder or Elementor
Woodmart Core
Contact Form 7
MailChimp for WordPress
WooCommerce
Safe SVG

If the problem has gone, activate the plugins one by one, checking the issue to detect which one causes the problem.

In case, the problem remains, even after all the plugins are deactivated, please check and provide valid credentials to your site (insert the site credentials into the Private content block under the message area) and confirm the permission for plugins deactivation, switching to the parent. As soon as we complete the testing we will enable all back, however, the site would be without plugins for 15-20 min. You would better make the full backup of your site.

Best Regards

October 31, 2021 at 4:46 am #328717

hazirandavetiye
Participant

Merhaba,
Dediklerinizi yaptım ama eklentileri devre dışı bırakmak sorunu çözmedi maalesef. Kullanıcı bilgilerini yazıyorum. Eklentileri devre dışı bırakmanızı onaylıyorum.
Teşekkürler.

October 31, 2021 at 3:16 pm #328767

Elise Noromit
Member

Hello,

Please check your credentials I cannot log in.

Best Regards

November 6, 2024 at 9:48 pm #610398

honoriscausadei1
Participant

I also experienced this problem and it is caused by the siteground site optimization plugin.
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