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Elementor not showing images and slider section

Viewing 22 posts - 1 through 22 (of 22 total)
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  • November 5, 2021 at 9:13 pm #329858

    EI_Studios
    Participant

    Hi,

    Since today, Elementor does not show the slider section, carrousel section and certain images when editing. The images/slider/carrousel does show on front-end, but not in Elementor when editing.

    Already tried (nothing works):
    – rolled back to previous elementor version
    – purging cache
    – disabling all plugins except elementor and woodmart core
    – different browsers
    – elementor regenerate css
    – elementor advanced > CSS print-method external/internal

    November 6, 2021 at 11:52 am #329921

    Aizaz Imtiaz Awan
    Keymaster

    Hello,

    I have visited your website.

    The issue seems to be with the HTTP HTTPS settings of wordpress.

    Please make sure that you have set both the addresses same under Settings >> General as mentioned in our detailed documentation:https://xtemos.com/docs/woodmart/icons-has-been-disappeared/

    Then check back.

    If the problem still continues then deactivate all the third party plugins and tell me then we will troubleshoot with the theme plugins.

    Best Regards

    November 6, 2021 at 1:02 pm #329935

    EI_Studios
    Participant

    Unfortunately, it is not fixed. I did exactly as you wrote: Save under settings > general. clear cache in browser/cache plugin. I also made sure that the URL’s in settings > general are the same, both in https.

    I now deactivated all third-party plugins. Only Elementor and Woodmart Core is active. Please troubleshoot and let us know the solution. Thank you very much.

    November 6, 2021 at 1:14 pm #329941

    Aizaz Imtiaz Awan
    Keymaster

    Hello,

    Please try and delete the sections that are not appearing and add them again to the page the check back.

    Best Regards

    November 6, 2021 at 1:16 pm #329943

    EI_Studios
    Participant

    Doesn’t work. Just tried to remove the slider section as example, then add it again. Same result.

    November 7, 2021 at 1:26 pm #330047

    EI_Studios
    Participant

    Hi,

    In the meantime, I got Elementor to show the images when editing by re-adding the elements from scratch. Now the only thing remaining is that Elementor does not show the banner sliders when editing. Front-end is OK, back-end during editing in Elementor does not show sliders at all.

    November 8, 2021 at 6:21 am #330113

    Aizaz Imtiaz Awan
    Keymaster

    Hello,

    The Slider is created using the woodmart slider.

    You can edit them from Dashboard >> Slides.

    You can read our detailed documentation for help:
    https://xtemos.com/docs/woodmart/woodmart-slider/add-slides-slider/

    Best Regards

    November 8, 2021 at 8:18 am #330138

    EI_Studios
    Participant

    Hello,

    I know that the slider is created and edited through Dashboard > Slides. However, this is not the issue. The issue is that when editing any page in Elementor that has a slider in it, Elementor will not display the slider at all. I have a back-up website at a different domain before this problem occured. Check screenshots. You can see that in the back-up website, Elementor displays the slider and that on the current website, Elementor does not display the slider or container of the slider at all.

    Also, unfortunately, yesterday I wrote that I had re-added the elements that did not show the images in Elementor manually, and that it worked. But this morning I checked again, and the images are missing again. I do not know what is causing this, but it is an urgent problem that needs to be looked into. See screenshot 3.

    Again, I will now disable all plugins except for Elementor and Woodmart Core, so you can check this. You already have the credentials.

    November 8, 2021 at 12:41 pm #330239

    Artem Temos
    Keymaster

    Please, disable all optimization plugins temporarily so we can check the problem.

    November 8, 2021 at 12:44 pm #330242

    EI_Studios
    Participant

    all optimizationp plugins are disabled. only active plugins are: elementor, woodmart core, woocommerce, ssl. you can enable/disable plugins during investigation as required.

    November 8, 2021 at 12:54 pm #330246

    Artem Temos
    Keymaster

    Please, disable script loading optimization on your server temporarily. It is still turned on

    https://gyazo.com/566a1f1a8caa61c7f85720e1ebf5af05

    November 8, 2021 at 12:57 pm #330247

    EI_Studios
    Participant

    I have now enabled Development Mode in Cloudflare, so that caching will be bypassed for next 3 hours. I also purged cache in Cloudflare.

    November 8, 2021 at 4:02 pm #330308

    EI_Studios
    Participant

    Are you still investigating? Do I need to keep Development Mode on in Cloudflare?

    November 9, 2021 at 7:02 am #330391

    Artem Temos
    Keymaster

    As we can see, it is still turned on and may affect JS loading https://gyazo.com/566a1f1a8caa61c7f85720e1ebf5af05

    November 9, 2021 at 8:11 am #330408

    EI_Studios
    Participant

    Hi,

    That’s strange, because rocket loader was turned off in Cloudflare yesterday: http://prntscr.com/1yv45pw
    When I view Source of the home page, I can’t find any instance of rocket loader. As development mode in cloudflare is only active for 3 hours at a time, I have now just re-enabled it and purged the cache. If you could check everything in the next 3 hours, there should not be an instance of optimization from cloudflare.

    November 9, 2021 at 8:20 am #330409

    Artem Temos
    Keymaster

    Hi,

    Yes, now it works correctly https://gyazo.com/a479f0efbf42de193ff876440260c8bd

    Kind Regards

    November 9, 2021 at 8:23 am #330410

    EI_Studios
    Participant

    Hi,

    What does this mean for our use of Cloudflare, that we cannot use it? Or that we cannot use the Rocket Loader feature of Cloudflare? It considerably increases page speed so if there is an option to keep using it, that would be better for us. Is there a way to enable rocket loader and make a setting in woodmart that it keeps loading elementor in the back-end when we need it?

    November 9, 2021 at 8:24 am #330411

    Artem Temos
    Keymaster

    Hi,

    Since it works correctly on front end you can keep using the rocket loader. But it seems to change the JS files loading order on the backend and that is why some animations are not run.

    Kind Regards

    November 9, 2021 at 8:26 am #330412

    EI_Studios
    Participant

    OK, and was this also the reason why the images in the elementor sections were not loading before?

    November 9, 2021 at 12:46 pm #330500

    Artem Temos
    Keymaster

    Yes, it might be a related problem as well. Do you see this issue with images now?

    November 9, 2021 at 12:49 pm #330501

    EI_Studios
    Participant

    The images don’t show when rocket loader in cloudflare is enabled, so it is related. But I have another problem now with images on mobile, see ticket https://xtemos.com/forums/topic/disable-lazy-loading-for-images-in-specific-element/#post-330431. is it related too or a different problem?

    November 10, 2021 at 8:34 am #330676

    Artem Temos
    Keymaster

    Please, continue the conversation there.

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