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Lumise Design after Cart Proceed away

Viewing 8 posts - 1 through 8 (of 8 total)
  • Author
    Posts
  • January 12, 2022 at 4:54 pm #344932

    prattsy
    Participant

    Hello,

    i use Lumise Product Designer to design and print T-Shirts online.

    Have designed nice T-Shirt. 👍

    Unfortunately, I can’t get any further in the ordering process. 😢

    After Cart Proceed the Design is away and the User can’t see what have designed.

    How to fix it?

    Please Help.

    Best Regards

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    January 12, 2022 at 11:56 pm #344990

    Elise Noromit
    Member

    Hello,

    Please make the full backup of your site and check the issue on the Storefront theme to detect if our theme causes the problem. Storefront is a free theme developed by WooСommerce.

    Best Regards

    January 13, 2022 at 6:14 am #345024

    prattsy
    Participant

    Hello,

    Storefront brings Error.

    Please see Picture.

    How get it work with my Woodmart Theme?

    Please Help.

    Best Regards

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    January 13, 2022 at 7:26 am #345040

    prattsy
    Participant

    Oh sorry,
    have used ENVO Storefront,
    Storefront brings no Error,
    But the same Effect,
    How to fix it?

    January 13, 2022 at 8:09 am #345050

    prattsy
    Participant

    New Update,
    Storefront brings also Error,
    if more than one Item in Cart.
    Please see Movie Link in Private Content.
    How to fix this Problem?

    Best Regards

    January 13, 2022 at 3:32 pm #345193

    Elise Noromit
    Member

    Hello,

    It means Woodman does not cause or influence the issue.

    Please deactivate all the plugins except these ones:

    Slider Revolution
    WPBakery Page Builder or Elementor
    Woodmart Core
    Contact Form 7
    MailChimp for WordPress
    WooCommerce
    Safe SVG
    Lumise Product Designer

    Switch to the parent theme and check the product page.

    If the problem has gone, activate the plugins one by one, checking the issue to detect which one causes the problem.

    Best Regards

    January 13, 2022 at 10:10 pm #345248

    prattsy
    Participant

    Hello,

    ok, have contacted Lumise Support.

    But have you please a Fix for the Checkout Product Image
    Problem.
    The Design Image only on Shopping Cart visible.
    On next Step, Checkout, the Design Image away.

    Best Regards

    Attachments:
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    January 13, 2022 at 11:06 pm #345255

    Elise Noromit
    Member

    Hello,

    Our support relates to the WoodMart theme only and does not cover fixing bugs caused by the third parties plugins and Woocommerce.

    If you have any questions please feel free to contact us.

    Best Regards

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Viewing 8 posts - 1 through 8 (of 8 total)