issue with theme custom css! :(

This topic has 31 replies, 3 voices, and was last updated 2 years, 9 months ago by Elise Noromit.

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January 29, 2022 at 12:34 pm #348838

loralora
Participant

This is not the first time I have dealt with this issue.

CUSTOM CSS is not included intermittently!
I have already done all the actions known to me:

turned off all plugins
disabled caching

but the problem remains!
where else can I look for the problem? how to find it? why might this be happening?

in 10% of cases opened in an incognito browser or another browser – CUSTOM CSS is not loaded. The site is displayed without it.

Please check it out on your side! I’m already exhausted and can’t continue to work because I can’t advertise such a site – when I’m not sure that everything is displayed normally!

Unfortunately, I can’t give you access to the site.

January 29, 2022 at 12:42 pm #348845

loralora
Participant

also note: the icons that come with the woodmart theme are also not displayed, which means that the problem may be something else. Because my theme icons are not redefined – they are left from the theme and I did not change them either.

January 29, 2022 at 12:48 pm #348846

loralora
Participant

also, I see 2 errors related to this, I think the problem is here:

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January 29, 2022 at 3:05 pm #348863

Elise Noromit
Member

Hello,

Please deactivate all the plugins except these ones:

Slider Revolution
WPBakery Page Builder or Elementor
Woodmart Core
Contact Form 7
MailChimp for WordPress
WooCommerce
Safe SVG

If the problem has gone, activate the plugins one by one, checking the issue to detect which one causes the problem.

In case, the problem remains, even after all the plugins are deactivated, provide your site admin access (insert the site credentials into the Private content block under the message area) and confirm the permission for plugins deactivation, switching to the parent or default theme. As soon as we complete the testing we will enable all back, however, the site would be without plugins for 15-20 min. You would better make the full backup of your site.

Best Regards

January 29, 2022 at 3:24 pm #348870

loralora
Participant

It will take more than a week, since only 10% of the styles are not included! 🙁

If you haven’t read it, I can’t grant you access. above I attached a screenshot of the error, have you watched it?

January 30, 2022 at 10:34 am #348930

Elise Noromit
Member

Hello,

Please clone the site and move to the staging platform, we can hardly help without checking the settings.

Best Regards

February 1, 2022 at 3:17 pm #349478

loralora
Participant

ok, i asked for my hosting and they made a copy of the site and moved it to another domain.

Below is the admin access rights for this domain.
I don’t know if this problem is still there.

I hope you take a look and find out what the problem is. I see it like this: a problem with presets. Each preset is a specific setting. And for some reason presets don’t load custom styles.

February 1, 2022 at 3:53 pm #349482

loralora
Participant

addition: yes, the problem is repeated on the site, the rights of which I gave you. For example: I changed the setting Mobile DOM optimization (experimental) and got the absence of custom styles on the Chrome incognito tab.

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February 2, 2022 at 12:42 am #349566

Elise Noromit
Member

Hello,

Sorry, I cannot login, please check the site access once more. I get the error: wrong domain key.

Best Regards

February 2, 2022 at 9:30 am #349641

loralora
Participant

I checked again – I have no problems logging in. I even recorded a video for you

February 2, 2022 at 9:36 am #349642

loralora
Participant

By the way, please also check the error – it has been occurring for a very long time and I wrote to you earlier about it.

I get emails with the details of the bug, and wordpress says “This time WordPress found a bug with the theme – Woodmart.”

February 2, 2022 at 1:29 pm #349704

Elise Noromit
Member

Hello,

What is the version of the parent theme? Please check Dashboard > Appearance > Theme > check parent WoodMart theme.

Please update the WordPress, the theme, plugins in Appearance > Install plugins and check the issue. I still cannot log in, I try different browsers.

Best Regards

February 2, 2022 at 1:57 pm #349720

loralora
Participant

Woodmart Child Version: 1.0.0

are you logging in correctly?

do not use wp-login. login page “test”

February 2, 2022 at 11:19 pm #349771

Elise Noromit
Member

Hello,

What is the version of your parent theme: https://gyazo.com/45556c7da9192a13277468cdbfb14ba4

Make sure you save all your custom CSS in the Theme Settings > Custom CSS.

Best Regards

February 3, 2022 at 9:45 am #349840

loralora
Participant

Woodmart 6.2.4!
All Custom CSS is in the Custom CSS tab!

did you manage to access the site? check custom css connection error ?

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February 3, 2022 at 9:46 am #349843

loralora
Participant

and

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February 3, 2022 at 10:57 am #349879

Elise Noromit
Member

Hello,

I have checked with our developers this would be fixed on the nearest update.

If you have any questions please feel free to contact us.

Best Regards

February 3, 2022 at 8:26 pm #349988

loralora
Participant

TELL WHAT EXACTLY WILL BE FIXED?
#348838 (ISSUE WITH THEME CUSTOM CSS!)
OR
#349642& (Ошибка с типом E_ERROR возникла на строке 1182 файла/public_html/wp-content/themes/woodmart/inc/integrations/woocommerce/template-tags.php)

and also tell me please how long to wait for the update?

February 4, 2022 at 3:19 pm #350200

Elise Noromit
Member

Hello,

We expect the theme update by the end of the month. If you cannot wait, please provide FTP access we will fix the issue.

Best Regards

February 4, 2022 at 3:56 pm #350212

loralora
Participant

I will wait for the release, thank you

February 4, 2022 at 11:49 pm #350257

Elise Noromit
Member

Hello,

You will get the notification by email and in the dashboard.

If you have any questions please feel free to contact us.

Best Regards

March 5, 2022 at 7:21 pm #357689

loralora
Participant

Hello, after updating to 6.4 the problem did not disappear. All repeats

/:1 Refused to apply style from ‘/wp-content/uploads/xts-theme_settings_1-1646507820.css?ver=6.3.0’ because its MIME type (‘text/html’) is not a supported stylesheet MIME type, and strict MIME checking is enabled.
/:1 Refused to apply style from ‘/wp-content/uploads/xts-theme_settings_1-1646507820.css?ver=6.3.0’ because its MIME type (‘text/html’) is not a supported stylesheet MIME type, and strict MIME checking is enabled.

March 6, 2022 at 11:42 am #357843

loralora
Participant

Screen

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March 17, 2022 at 10:18 am #361604

Elise Noromit
Member

Hello,

Please restore the site from the backup, deactivate all the plugins, update the theme, update the plugins in Appearance > Install plugins.

Then activate the plugins in Appearance > Install plugins and then activate other plugins one by one to detect which one causes the problem. We recommend updating other plugins as well before activating.

Please let us know if the problem presists.

Best Regards

March 17, 2022 at 12:54 pm #361685

loralora
Participant

Unfortunately your suggestions don’t work. The problem remains, only the frequency of its occurrence changes.

You already said once that you will fix this problem in update 6.3.

But so far nothing has happened. As far as I understand, I’m not the only one facing this situation.

March 17, 2022 at 5:44 pm #361782

powas
Participant

I believe my previous comment was deleted….

I´m suffering the same problem. I only have the plugins that came with the theme installed.
I cant detect when this happens because this happens sometimes.

I would try to attach a jpg when it happens the next time.

March 18, 2022 at 10:47 am #361985

Elise Noromit
Member

Hello,

Please insert the valid site admin access into the Private content below the message area.

Best Regards

March 18, 2022 at 11:38 pm #362189

powas
Participant

Developer:
For some reason the first time you load a page you made changes on, some stylesheets are added all over the html.
Attached image1.jpg: Why are those stylesheets there after the h3 tag?

loralora:
What i ended up doing is enabling Combine CSS files in Theme Settings > Performance > CSS
It seems to be preventing the issue (i say preventing because this still needs to be fixed by the developer)

This solution ended up breaking some css, for example with the Accordion in Content (image2.jpg) in the product single page. So keep that in mind, you´ll have to fix that some stuff.

Hope this helps

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March 19, 2022 at 11:25 am #362276

Elise Noromit
Member

Hello,

Please, provide valid site admin access (insert the site credentials into the Private content block under the message area) and confirm the permission for plugins deactivation, switching to the parent or default theme. As soon as we complete the testing we will enable all back, however, the site would be without plugins for 15-20 min. You would better make the full backup of your site.

Best Regards

April 8, 2022 at 6:18 pm #367080
loralora
Participant
Developer:
More than two weeks have passed, tell me, have you ever discussed this topic?
The problem remains. Still there is an error connecting styles, I already sent you a screen of the error (as well as a member of this forum “powas”).

powas: I’ve tried disabling minification, but I agree that many of the styles that used to work don’t work now. BUT – the problem with connecting styles remains.

P, S, – team when will you solve this issue?
I can’t give you access to my site, unfortunately.
- This reply was modified 2 years, 9 months ago by loralora.
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