Home › Forums › WoodMart support forum › Woodmart theme “Add to cart” button and quantity missing in mobile view

Woodmart theme “Add to cart” button and quantity missing in mobile view

Viewing 20 posts - 1 through 20 (of 20 total)
  • Author
    Posts
  • February 25, 2022 at 4:28 pm #356042

    adadevelop
    Participant

    Dear Community,

    I have faced a very strange issue. The <form class=”cart>…</form> tag where located “Quantity” and “Add to Cart” button is missed in mobile version. In Desktop everything works fine. When we reload the web in the mobile version the buttons are missed. This issue exists on every product page, also on shop page. This is not a styling issue, because <form class=”cart>…</form> tag totally missed in source code when we trying to reach the website in mobile view.

    I use WooCommerce platform.

    Any propositions how can I solve it? Will be appreciated for any help.

    Attachments:
    You must be logged in to view attached files.
    February 25, 2022 at 6:16 pm #356055

    Elise Noromit
    Member

    Hello,

    Thank you very much for choosing our theme and for contacting us.

    Please, provide your site admin access (insert the site credentials into the Private content block under the message area) and confirm the permission for plugins deactivation, switching to the parent theme. As soon as we complete the testing we will enable all back, however, the site would be without plugins for 15-20 min. You would better make the full backup of your site.

    Best Regards

    February 25, 2022 at 8:00 pm #356062

    adadevelop
    Participant

    Here :

    February 25, 2022 at 8:01 pm #356063

    adadevelop
    Participant

    I confirm that you can deactivate plugins.

    February 25, 2022 at 10:04 pm #356075

    adadevelop
    Participant

    Hey, Support team.

    Did you tested? Detected error?

    February 26, 2022 at 2:12 am #356115

    Elise Noromit
    Member

    Hello,

    Terribly sorry for the delay.

    Please update the Woocommerce and make the full backup of your site and upload the theme folder again via Dashboard > Appearance > Themes > Add new > Upload.

    It seems the theme has not been uploaded correctly.

    Best Regards

    February 28, 2022 at 8:01 am #356369

    adadevelop
    Participant

    Dear Elise,

    Thank you for your response. Unfortunately, we uploaded theme again like you said, but it doesn’t help.

    February 28, 2022 at 8:12 am #356370

    adadevelop
    Participant

    The screenshot is attached.

    February 28, 2022 at 9:57 pm #356524

    adadevelop
    Participant

    Hey, any help?

    March 1, 2022 at 2:44 pm #356675

    adadevelop
    Participant

    Dear Support,

    Please, is there any solutions?

    March 2, 2022 at 1:05 am #356774

    Elise Noromit
    Member

    Hello,

    Please provide FTP access and update all the plugins https://gyazo.com/4851fe32ebb1905c202dfd9ed4c8b227

    Best Regards

    March 3, 2022 at 9:54 pm #357291

    adadevelop
    Participant

    Dear Elise,

    Thank you for your help and response, the details below in Extra information that is visible to moderators only.

    March 4, 2022 at 7:10 pm #357495

    adadevelop
    Participant

    Dear Support,

    Good evening, when we can expect help from you?

    March 5, 2022 at 1:40 am #357528

    Elise Noromit
    Member

    Hello,

    Sorry for the delay. Please give the route to the theme files: https://gyazo.com/e4f6c85944dd4eb106c5e2be1778c9b7

    Best Regards

    March 5, 2022 at 5:18 am #357541

    adadevelop
    Participant

    Dear Elise,

    Please re-check it now.

    March 5, 2022 at 5:41 pm #357669

    Elise Noromit
    Member

    Hello,

    I have checked and I see the same: https://gyazo.com/9fa335515cdfccbadc0257876d114a59

    Best Regards

    March 5, 2022 at 7:37 pm #357691

    adadevelop
    Participant

    Dear Elise,

    I’am sorry for that, it was issue with permissions. Please try one more time now.

    Thank you.

    March 6, 2022 at 6:02 pm #357981

    Elise Noromit
    Member

    Hello,

    Delete these folders from the core folder: https://prnt.sc/Ip_oIHNVxBT4 in addition clear the wp-content folder, delete all the folders that are not used.

    Then clear the theme folder, there should be theme folders only: https://prnt.sc/acOT_5pdFtOg

    As soon as you clear the folders, check the issue, if the probelm persists I will re-upload the theme.

    Best Regards

    March 6, 2022 at 9:29 pm #358014

    adadevelop
    Participant

    Dear Elise,

    We have followed your instructions, but unfortunately the issue is still exist.

    March 7, 2022 at 9:26 am #358223

    Elise Noromit
    Member

    Hello,

    You have enabled the catalog mode by means of this preset: currency_switcher_na_mobile

    You can find our documentation here: https://xtemos.com/docs-topic/theme-settings-presets/

    If you have any questions please feel free to contact us.

    Best Regards

  • Author
    Posts
Viewing 20 posts - 1 through 20 (of 20 total)