Hello,

We are Sorry for the earlier bad experience with the Support. Apologize from our end!

Secondly, we have imported the Accessories Demo on our Test Site as you mentioned > then created 2 Checkout page layouts with 2 of those predefined Layouts in which the Shipping to different address checkbox wasn’t showing > and found out the cause for the problem.

Actually, that Ship to different addresses under the Custom Layouts comes through the Shipping Details element which initially isn’t present in the mentioned 2 Predefined Layouts. So, we edited the Layouts > and then added that Shipping Details element > and then the required checkbox was appearing fine by then. Please refer to the following Video for reference in this regard: https://www.veed.io/view/17e89b7b-a69c-477b-a2a8-eddddab1ba65

Best Regards.