Hello,

Sorry for the inconvenience caused.

Actually, right now we don’t have a static IP Address available to provide you. Could you please whitelist whole Pakistan so that we can easily access your Site and look after the mentioned concern and assist you accordingly.

Also, please make sure your WoodMart Theme and Core plugin is updated to the latest version on your Site which is 7.1.0 and 1.0.36 respectively.

You can read more about the latest update here: https://xtemos.com/woodmart-7-1-update/

So, please take complete Backup of your current Site first and then try updating the Theme to the latest version and then check back the mentioned concern again once.

Please follow up the guidelines before updating the Theme: https://xtemos.com/docs-topic/update-the-theme/

Best Regards