Home › Forums › WoodMart support forum › Upgrade broke my header

Upgrade broke my header

Viewing 12 posts - 1 through 12 (of 12 total)
  • Author
    Posts
  • March 1, 2023 at 5:42 am #447254

    atomweb7
    Participant

    Hello,
    I upgraded the theme, currently on staging, that broke the header.
    Please see 2 headers here
    mississaugasocceracademy.com
    vs
    https://staging2.mississaugasocceracademy.com/

    March 1, 2023 at 6:54 am #447262

    Elise Noromit
    Member

    Hello,

    Thank you very much for choosing our theme and for contacting us.

    Please restore the site from the backup on your staging site and provide the site admin access.

    Please insert the site admin access into the Private content below the message area. We will take a closer look at the case.

    Best Regards

    March 1, 2023 at 4:24 pm #447411

    atomweb7
    Participant

    Hello, is there a reason why you can’t fix it on the staging site and then I can push it to the live?

    March 2, 2023 at 4:43 am #447571

    Elise Noromit
    Member

    Hello,

    Please insert the site admin access of the staging site into the Private content below the message area. We will take a closer look at the case.

    Best Regards

    March 4, 2023 at 6:08 am #448176

    atomweb7
    Participant

    Hello, any updates please?

    March 5, 2023 at 7:23 am #448366

    Elise Noromit
    Member

    Hello,

    Yes, we would like to test and check the problem on the staging site, so that you could move to your live site, we need site admin access. Please insert the site admin access of the staging site into the Private content below the message area.

    Best Regards

    March 8, 2023 at 5:35 am #449203

    atomweb7
    Participant

    Hello,
    I already did it 2 times, it looks like you are not receiving it, is there another way to share it?

    March 9, 2023 at 4:22 am #449518

    Elise Noromit
    Member

    Hello,

    Please have a look at the screen: https://gyazo.com/9206216451c0bf695363f7c5b93922fe Please insert the access there.

    Best Regards

    March 11, 2023 at 4:57 am #450195

    atomweb7
    Participant

    Elise, I already did this 2 times as I mentioned before. I entered it the extra information.
    Is there another way I can share the credentials with you. I just did it for the third time.

    March 11, 2023 at 11:28 pm #450338

    Elise Noromit
    Member

    Hello,

    Could you kindly provide more details on how you want to have your header, I am checking your site and I do not see anything wrong with the header. Most likely something has changed, let us know what was it.

    Best Regard

    March 16, 2023 at 4:49 am #451560

    atomweb7
    Participant

    Actually the whole website now is broken, I have not changed anything.

    Attachments:
    You must be logged in to view attached files.
    March 17, 2023 at 3:31 am #451883

    Elise Noromit
    Member

    Hello,

    I am checking the site you provided. It has the recent theme version 7.1.4 and I cannot catch any problems on the site.

    Here is what I see on the site: https://gyazo.com/ba367be3d13e572ff9ca763939ee2b50 and https://gyazo.com/54452108f61bcc7c1840b411c9d429d7 and https://gyazo.com/757147fee3c5034c44a2406303ba7bfc

    Please provide the page URL with the errors and/or steps to replicate them.

    Best Regards

  • Author
    Posts
Viewing 12 posts - 1 through 12 (of 12 total)