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Video Product Gallery not working properly

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  • #451894

    mjwilson
    Participant

    Just saw you guys have added a Video Product Gallery to the theme (cool), but it isn’t working properly.

    On your sample listing, the video has its own thumbnail image. When I try to add the Youtube video link it attaches to my main image. You don’t see the Youtube video thumbnail, you see a play button on my main image.

    I read thru some old posts and saw that we might have to add the main image again, in the Gallery section, but that doesn’t work either. The video play button then show on both main images! No video thumbnail ever appears.

    Or, when I add the main image again, in the Gallery, it somehow deletes the video link! The link is no longer there.

    We tried it with the default setting and with the native player. Nothing worked.

    This doesn’t seem to be a stable feature at all?

    Any ideas on how to fix?

    Adding a screenshot to show the play button on our main image (no video thumb showing at all.)

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    #451896

    mjwilson
    Participant

    Update: Added video link with no image in main image area, and it doesn’t show the video OR the video thumb! When I click on the “+ Video” button again, the Youtube link has gone missing.

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    #451900

    mjwilson
    Participant

    Update #2: Added main image, then added video link and chose “Native Player” AND chose “Yes” to hide Gallery Image.

    Main image shows in thumbs with play button, but video thumb shows as 1st image in viewer.

    When I went to add the main image into the Gallery (so it shows without a play button), the video link is somehow deleted again!

    Screen shots attached.

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    #451906

    mjwilson
    Participant

    Now video function doesn’t work at all. Won’t save video link.

    Going back to outside plug in until this gets figured out.

    #452271

    Artem Temos
    Keymaster

    Hello,

    Please, disable all plugins that are not related to our theme and provide us with your admin access. We will log in and check what is wrong there. You can leave only the following plugins that are required for our theme:
    WoodMart core
    WooCommerce
    Elementor/WPBakery page builder

    Thank you in advance

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