Home Forums WoodMart support forum Payabl Plugin

Payabl Plugin

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  • #453877

    joelmb
    Participant

    Hello;
    I’m using payabl plugin. Everytime we have a payment customer order status stay on pending payment even if the payment is successfull.
    Can you please take a look ?
    Thanks

    #453879

    joelmb
    Participant

    Moreover, i tried with storefront everything is working fine.
    But not with your theme. Can you please take a look ?
    Regards

    #454032

    Hello,

    Please deactivate all the plugins except these ones:

    Slider Revolution
    WPBakery Page Builder or Elementor
    Woodmart Core
    Contact Form 7
    MailChimp for WordPress
    WooCommerce
    Safe SVG
    The pay plugin
    Switch to the parent theme and check.

    If the problem has gone, activate the plugins one by one, checking the issue to detect which one causes the problem.

    In case, the problem remains, even after all the plugins are deactivated, provide your site admin access (insert the site credentials into the Private content block under the message area) and confirm the permission for plugins deactivation, switching to the parent or default theme. As soon as we complete the testing we will enable all back, however, the site would be without plugins for 15-20 min. You would better make the full backup of your site.

    Best Regards

Viewing 3 posts - 1 through 3 (of 3 total)