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Issues with Fancy Product Designer

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  • April 9, 2023 at 7:04 pm #458503

    jackennils
    Participant

    Hello there,

    I’ve tried to implement Fancy Product Designer and I have stumbled upon some issue with Woodmart. It is definitely related to Woodmart, as I have also tested without other plugins and with the standard theme Storefront. And it works with all plugins enabled in combination with Storefront, but not with Woodmart.

    Also the exact same problem was already posted here:
    https://xtemos.com/forums/topic/thumbnail-on-cart-page-problems/
    However, this user switched to another designer plugin, so there was never a solution to this issue. But please, help me find one, it’s the same issue.

    The Fancy Product Designer (FPD) lets you design custom products. Once you have created your design, you can save it. Then the plugin replaces the first image of the product gallery with the customised product. This part works fine.

    Original product looks:
    https://i.imgur.com/JouDdHY.png

    After designing a product:
    https://i.imgur.com/EZE52KQ.png

    But when you add the customised product to the cart and go to the cart page or to the checkout page, it does show the default product image again, not the customised image anymore.

    After add to cart via AJAX (still showing up in sidebar):
    https://i.imgur.com/Ro8mjMo.png

    But on cart page (not showing up anymore, instead the default image is shown):
    https://i.imgur.com/5k3Yp8e.png

    Checkout page (same thing):
    https://i.imgur.com/v4rbeic.png

    Also, on the cart page there should be a link below the product name which says “click here to re-edit”, which leads back to the product page, but this link is also missing.

    Should be:
    https://i.imgur.com/jffgaPj.png

    Actually is missing:
    https://i.imgur.com/4KfZtAx.png

    Again, everything shows up correctly on Storefront. Can please someone help with this? On the FPD website you can create a demo store which gives access to the plugin and the backend part of it. Feel free to test it: https://demo.fancyproductdesigner.com/

    Please help with this. Woodmart is the best theme around and FPD the best product designer. I’m sure a 100% compatiblity would be a huge benefit for all of us.

    Thanks
    Marco

    PS: Please can you get Artem to have a look at this? I’m sure he’s interested in this issue.

    April 10, 2023 at 9:54 am #458617

    Artem Temos
    Keymaster

    Hello,

    Could you please try to disable AJAX add to cart option in Theme Settings -> Single product -> Add to cart and see how it works?
    Also, send us your admin access so we can check why the “edit link” is missing on the cart page.

    Kind Regards

    April 10, 2023 at 1:26 pm #458684

    jackennils
    Participant

    Hello Artem,

    Thank you for coming back to me so fast, much appreciated. 🙂
    I did try to disable AJAX add to cart, which is not making any difference unfortunately.

    However, I have just found out something interesting:
    When I disable Lazy Loading for Images in the Performance tab of the settings, it shows the custom product image continuously.

    So it works with these settings:
    https://i.imgur.com/4U7XLDr.png

    But only in the sidebar cart and on the cart page:
    https://i.imgur.com/vjFCHlb.png
    https://i.imgur.com/CdzRJbD.png

    On the checkout page, the image is not loading at all:
    https://i.imgur.com/LeWSFqb.png

    And the “edit link” is still missing.

    I’ve added login info in the private area. Plese see my comments there.

    Thanks
    Marco

    April 10, 2023 at 2:08 pm #458695

    Artem Temos
    Keymaster

    Hello,

    It seems that you provided the wrong password. Please, send us the correct password to your dashboard so we can check the configuration.

    Kind Regards

    April 10, 2023 at 2:32 pm #458707

    jackennils
    Participant

    Sorry, new password below.

    April 10, 2023 at 2:44 pm #458710

    Artem Temos
    Keymaster

    Yes, we see that it conflicts with our lazy loading option because both the plugin and our theme overrides the image’s src attribute. We recommend you disable the lazy loading option on the cart and checkout page. You can create our Theme Settings preset to achieve this https://xtemos.com/docs-topic/theme-settings-presets/

    April 10, 2023 at 4:54 pm #458730

    jackennils
    Participant

    Thank you for checking.

    I’ve played around with the presets and while it works well with the cart page, it does not work with the checkout page, which is kind of strange. Also it does not work with the cart sidebar which is present on every page of the shop.

    Also, any chance to get the “edit link” working on the cart page?

    Another issue:
    I have disabled the product image on the checkout page, and they still show up:
    https://i.imgur.com/0nGFSOP.png
    https://i.imgur.com/kQeiNXO.png

    • This reply was modified 1 year, 10 months ago by jackennils.
    • This reply was modified 1 year, 10 months ago by jackennils. Reason: typo fixed
    April 11, 2023 at 9:10 am #458811

    Artem Temos
    Keymaster

    Hello,

    We don’t see the edit button on the cart page on other themes as well https://gyazo.com/3e544ada404a386afc4ed8b7d2f4a1e2
    As for the checkout image, it comes with some of the installed plugins and not with the theme. You can test it with a default theme too.

    Kind Regards

    April 11, 2023 at 12:25 pm #458873

    jackennils
    Participant

    Thank you Artmen, I’ll have a look into it.

    April 11, 2023 at 8:06 pm #458976

    jackennils
    Participant

    Just to give you an update. The issues with the checkout page are related to the Germanized Plugin which your theme claims to be compatible with on the Themeforest selling page. 😉

    Maybe there have been some changes in the past which are now causing conflicts. Would be great if you could investigate. No setting on the checkout page has any impact as long as Germanized is active (no matter which settings you choose in Germanized).

    April 12, 2023 at 9:07 am #459084

    Artem Temos
    Keymaster

    Hello,

    Could you please check how it works with some default WordPress themes like TwentyTwenty or WooCommerce Storefront to understand is it our theme issue or not?

    Regards

    April 12, 2023 at 7:10 pm #459273

    jackennils
    Participant

    Just tested it with Storefront:
    The image of the customized product is not shown on the checkout page as well. But I guess this is simply due to the fact that the Fancy Product Designer plugin was not build with the option of Germanized in mind.

    For the general problem:
    I cannot test the features of WoodMart’s settings page for the checkout page, as these options are not available for Storefront. But when deactivating Germanized it works.

    I’m talking about these options:
    https://i.imgur.com/X9EZTGA.png

    None of them work as long as Germanized is active. So this is a completely separat issue and has nothing to do with Fancy Product Designer.

    April 13, 2023 at 9:28 am #459341

    Artem Temos
    Keymaster

    Hello,

    Germanized has its own options on the checkout page. That is why when you use this plugin we suppose that you need all features provided by the plugin.

    Kind Regards

    April 13, 2023 at 9:53 pm #459513

    jackennils
    Participant

    Okay, understood. 🙂

    Thanks!

    April 14, 2023 at 9:13 am #459579

    Artem Temos
    Keymaster

    Great, you are welcome. Feel free to contact us if you have any further questions.

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