Sticky sidebar button

Hi,

Without seeing your issue it’s difficult to give a definitive answer to your question.

But Make sure that the button is properly set up and configured to work on mobile devices.

Sometimes, conflicts between different plugins or themes can cause the sticky sidebar button to stop working. Try disabling any other plugins and check the issue.

If you have recently made changes to your site or theme settings, try clearing your browser and site cache to ensure that the changes take effect.

If somehow the issue still persists, then please take complete Backup of your Site first, then provide us the WP-ADMIN Login details of your Site in the Private Content field along with the permission to completely debug your Site which includes deactivating all the third party Plugins and removal of on-Site Customization changes too, so that we can thoroughly check this issue on your Site and assist you accordingly.

Best Regards.

Hi,

Please deactivate all the plugins except these ones:
Slider Revolution
WPBakery Page Builder or Elementor
Woodmart Core
Contact Form 7
MailChimp for WordPress
WooCommerce
Safe SVG

If the problem has gone, activate the plugins one by one, checking the issue to detect which one causes the problem.

In case, the problem remains, even after all the plugins are deactivated, provide your site admin access (insert the site credentials into the Private content block under the message area) and confirm the permission for plugins deactivation, switching to the parent or default theme. As soon as we complete the testing we will enable all back, however, the site would be without plugins for 15-20 min. You would better make the full backup of your site.

Best Regards.

Hello,

There is an issue with the 3rd party plugins. Please deactivate all the 3rd party plugins and activate only theme-required plugins on the site and then check the issue. I am sure your issue will be solved. Then Activate the 3rd party plugins one by one and check which plugin is creating the issue for you.

Otherwise, if the issue still exists then keep the 3rd party plugins deactivated and share the WP admin login details of your site so I will check and give you a possible solution.

Best Regards.

Hello,

We have solved the issue on your site and this is the small issue and conflict with the Elementor pro plugin, we will fix it in the next theme udpate.

Best Regards.

Hello,

Our update with the fix will be released later this week.

Kind Regards

Hello,

Please, disable all plugins that are not related to our theme and provide us with your admin access. We will log in and check what is wrong there. You can leave only the following plugins that are required for our theme:
WoodMart core
WooCommerce
Elementor/WPBakery page builder

Thank you in advance

Please, update the theme to the latest version first https://monosnap.com/file/Q1bgiTWQV7i4xJ1vtDlDaWHY7UKZxl

Do you want us to update the theme for you? In this case, please, disable all plugins that are not related to our theme temporarily and switch to the parent theme.

Thank you in advance.