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Your Cart is Currently Empty

Viewing 9 posts - 1 through 9 (of 9 total)
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  • April 18, 2023 at 7:12 pm #460501

    erika-6017
    Participant

    Can you help?

    After adding products to my cart, I get this message when I go to checkout.

    Please advise.

    Thank you!

    April 19, 2023 at 10:08 am #460604

    Luke Nielsen
    Keymaster

    Hello,

    The thing is that the “Cart” page shouldn’t be cached at all. Please navigate to the settings of the cache plugin and disable the cache for that page.

    https://prnt.sc/VpbcDb_0wLRe

    Let me know if you have any questions or concerns.

    Kind Regards

    April 19, 2023 at 3:22 pm #460709

    erika-6017
    Participant

    I am sorry. Can you give me step by step direction on this. I am not understanding.

    Where do I go to do this? I am not sure what the cache plug in is.

    Thank you!

    April 19, 2023 at 3:43 pm #460715

    Luke Nielsen
    Keymaster

    Hello,

    Could you please provide access to the admin dashboard so I will investigate it on your side?

    Looking forward to hearing back from you!

    Kind Regards

    April 19, 2023 at 4:06 pm #460719

    erika-6017
    Participant

    Thank you.

    April 19, 2023 at 6:25 pm #460776

    erika-6017
    Participant

    Any updates?

    April 20, 2023 at 10:47 am #460908

    Luke Nielsen
    Keymaster

    Hello,

    The cart page should be excluded from the caching. So when I navigate to WP Engine -> environment name -> Caching -> exclusions, the “exclusions” area is not clickable and I cannot exclude the “Cart” page.

    https://monosnap.com/file/tILWnF1W9UjQfwAdys2S3Oo8U4pnfq

    Please contact the plugin developers and ask them how to unlock the “Exclusions” area.

    https://wpengine.com/support/cache/#Cache_Exclusions

    Kind Regards

    April 20, 2023 at 3:59 pm #461018

    erika-6017
    Participant

    Thank you. I will reach out to them.

    April 20, 2023 at 4:46 pm #461033

    Luke Nielsen
    Keymaster

    Hello,

    Ok. Let me know the results.

    Thanks for your time and have a great day.

    Kind Regards

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Viewing 9 posts - 1 through 9 (of 9 total)