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Getting Ajax error upon installing theme

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  • Author
    Posts
  • May 23, 2023 at 6:13 am #469051

    dev-0656
    Participant

    Hello ,

    First i have a question that we have to integrate the theme in our woocommerce website which has around 18000 products so if we install the pre built website of mega electronics does it removes already existing products ad posts?

    Also i tried installing the prebuilt website of “mega electronics” but i got this error https://prnt.sc/KRrtYC4CuURb.

    Any quick help would be appreciated

    May 23, 2023 at 2:19 pm #469164

    Aizaz Imtiaz Awan
    Keymaster

    Hello,

    Please deactivate all the plugins except these ones:
    Slider Revolution
    WPBakery Page Builder or Elementor
    Woodmart Core
    Contact Form 7
    MailChimp for WordPress
    WooCommerce
    Safe SVG

    If the problem has gone, activate the plugins one by one, checking the issue to detect which one causes the problem.

    In case, the problem remains, even after all the plugins are deactivated,and confirm the permission for plugins deactivation, switching to the parent or default theme. As soon as we complete the testing we will enable it all back, however, the site would be without plugins for 15-20 min. You would better make the full backup of your site.

    Best Regards.

    May 23, 2023 at 2:57 pm #469180

    dev-0656
    Participant

    Okay thank you i will try and get back to you but does it delete all the existing products and posts if we import a pre built website?

    May 23, 2023 at 4:07 pm #469204

    fejiro.ot
    Participant

    Hi,

    I just installed the woodmart theme and I am having the same issue “Ajax import error”. I’ve tried to import / use other websites from the theme but to no avail. I have also tried both process; deactivating all plugins except these ones:

    Slider Revolution
    WPBakery Page Builder or Elementor
    Woodmart Core
    Contact Form 7
    MailChimp for WordPress
    WooCommerce
    Safe SVG

    And it is still not working.

    May 23, 2023 at 4:37 pm #469214

    Aizaz Imtiaz Awan
    Keymaster

    Hello,

    I have visited your site and seen a lot of third party plugins.
    Please try to deactivate the third party plugins and import the demo again.

    Note that our dummy content works only on a fresh installation. If you have some content already it will conflict with your existing posts and most of the content will not be imported correctly.

    If the issue remains then They may be caused by low PHP configuration limits. In this case, you need to increase some values.
    memory_limit 128M
    post_max_size 64M
    upload_max_filesize 64M
    max_execution_time 180
    max_input_vars 10000

    Best Regards.

    May 23, 2023 at 4:42 pm #469217

    dev-0656
    Participant

    Okay but the existing products will not be deleted correct after import?

    May 24, 2023 at 9:40 am #469455

    dev-0656
    Participant

    Hi, Any update on the above?

    May 24, 2023 at 10:47 am #469487

    Aizaz Imtiaz Awan
    Keymaster

    Hello,

    You will not lose your products, you can delete the product after importing the demo.

    Best Regards.

    May 24, 2023 at 4:57 pm #469655

    fejiro.ot
    Participant

    Hi,

    My server exceeds the requirements stated above
    memory_limit 128M
    post_max_size 64M
    upload_max_filesize 64M
    max_execution_time 180
    max_input_vars 10000

    This issue is still pending:
    I just installed the woodmart theme and I am having the same issue “Ajax import error”. I’ve tried to import / use other websites from the theme but to no avail. I have also tried both process; deactivating all plugins except these ones:

    Slider Revolution
    WPBakery Page Builder or Elementor
    Woodmart Core
    Contact Form 7
    MailChimp for WordPress
    WooCommerce
    Safe SVG

    And it is still not working.

    I’ve bought the product for a week now and I’ve been unable to use it. I’d appreciate it if someone can assist here as soon as possible.

    Thanks,
    Fejiro

    May 25, 2023 at 11:35 am #469859

    Aizaz Imtiaz Awan
    Keymaster

    Hello,

    Your issue has been solved. Please check the site after removing the browser cache.

    Best Regards.

    May 25, 2023 at 12:50 pm #469882

    dev-0656
    Participant

    Yes working now..thank you so much

    May 25, 2023 at 2:11 pm #469904

    Aizaz Imtiaz Awan
    Keymaster

    Most Welcome!!!.

    I’m so happy to hear you are pleased with the Theme and Support. XTEMOS strives to deliver the best customer experience, and it makes our day to hear we have accomplished that.

    We count ourselves lucky to have you as a customer. You can always reach us at any time. We are always here to help you.

    Thanks for contacting us.
    Have a great day.

    Topic Closed.
    Best Regards.

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