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The video widget from Elementor on my website is not working

Viewing 8 posts - 1 through 8 (of 8 total)
  • Author
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  • May 23, 2023 at 5:30 pm #469245

    Rajat
    Participant

    Hi,

    In one of the webpages I have an Elementor video element where the source is YouTube, but when published, there is an empty space where the video element is supposed to be.
    To debug this I changed the theme to parent from the child. Disabled all the plugins except for the necessary ones. The issues is still there. The section where the video is supposed to be, is blank.
    Could you please help me with this?

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    May 23, 2023 at 5:39 pm #469253

    Luke Nielsen
    Keymaster

    Hello,

    Could you please check how it works with some default WordPress themes like TwentyTwenty or WooCommerce Storefront to understand is it our theme issue or not?

    Looking forward to collaborating with you!

    Kind Regards

    May 23, 2023 at 5:41 pm #469254

    Rajat
    Participant

    Hi,

    It does show up when I use the WooCommerce Storefront theme.

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    May 23, 2023 at 5:47 pm #469260

    Luke Nielsen
    Keymaster

    Hello,

    Please update access to the admin dashboard: https://take.ms/klIjkL , so I will check it on your side.

    Kind Regards

    May 23, 2023 at 5:52 pm #469263

    Rajat
    Participant

    Hi,

    Please find the updated access below in the Private content section.

    May 24, 2023 at 11:02 am #469496

    Luke Nielsen
    Keymaster

    Hello,

    Please navigate to Theme Settings -> Performance -> Plugins and enable the “Elementor frontend” option: https://take.ms/1sogg

    Then clear the cache and recheck the issue.

    Kind Regards

    May 24, 2023 at 12:06 pm #469519

    Rajat
    Participant

    Hi Luke,

    Thank you. The video element is now showing on the page.

    Regards,
    Rajat

    May 24, 2023 at 3:05 pm #469588

    Luke Nielsen
    Keymaster

    Hello,

    Great! In case you need any additional help, Iā€™d be more than happy to assist you.

    Wish you all the best.

    Kind Regards

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