Hello,

I saw the screenshot you attached and visited your website.

Please deactivate all the third-party plugins, activate parent theme clear cache, and check back.

In case, the problem remains, even after all the plugins are deactivated, and confirm the permission for plugins deactivation, switching to the parent or default theme. As soon as we complete the testing we will enable it all back, however, the site would be without plugins for 15-20 min. You would better make the full backup of your site.

Best Regards.