Home › Forums › WoodMart support forum › Background Videos not playing (anymore)

Background Videos not playing (anymore)

Viewing 4 posts - 1 through 4 (of 4 total)
  • Author
    Posts
  • June 19, 2023 at 11:21 am #475814

    axxo
    Participant

    Hi there

    We’re facing an issue with background videos (self-hosted and/or YouTube). When we add a video to a section, it’s working in the Elementor preview mode. As soon as we save the page and leave the Elementor editor to check the display on the frontend, the video is not showing up in the background.

    We already tried to deactivate all plugins (except of Woodmart theme) but it’s still not working. Only if we switch the theme to a default WP theme, the video is playing in the section background again.

    Attached you can find some screenshots as well as an admin login.

    Thanks for your help.

    Best,
    -a

    Attachments:
    You must be logged in to view attached files.
    June 19, 2023 at 3:53 pm #475896

    Luke Nielsen
    Keymaster

    Hello,

    I see that you have disabled the necessary options to display the video. Please navigate to Theme Settings -> Performance -> Plugins and enable these options: https://take.ms/UBJZX

    Then clear the cache and recheck the issue. Let me know the result.

    Kind Regards

    June 19, 2023 at 4:17 pm #475907

    axxo
    Participant

    Awesome, that did the trick! Thank you so much!

    June 19, 2023 at 4:18 pm #475908

    Luke Nielsen
    Keymaster

    Hello,

    You are welcome!

    If there’s anything you need, please write me or another member of our help desk team.

    We’re here for you!

    Kind Regards

  • Author
    Posts
Viewing 4 posts - 1 through 4 (of 4 total)

The topic ‘Background Videos not playing (anymore)’ is closed to new replies.