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Load more and Infinite scroll features not working

Viewing 15 posts - 1 through 15 (of 15 total)
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    Posts
  • June 30, 2023 at 5:35 pm #478557

    Rajat
    Participant

    Hi,

    Recently, my website’s “Load more” and “Infinite scroll” on the shop page are not working. I did the usual drill of disabling all the plugin other than the ones that are necessary. It does work when all the other plugins are disabled. When I enabled the plugins one by one, I noticed that enabling Mailchimp for WooCommere plugin resulted in those features not to work. This is strange as I am not sure why this is happing when that plugin is enabled.
    Could you please help me with this issue?

    Regards,
    Rajat

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    June 30, 2023 at 5:44 pm #478561

    Artem Temos
    Keymaster

    Hello,

    Please, disable all plugins that are not related to our theme and provide us with your admin access. We will log in and check what is wrong there. You can leave only the following plugins that are required for our theme:
    WoodMart core
    WooCommerce
    Elementor/WPBakery page builder

    Thank you in advance

    June 30, 2023 at 5:51 pm #478570

    Rajat
    Participant

    Hi,

    Thank you for the quick response.
    I have disabled the other plugins and provided the credentials in the private content area.

    Regards,
    Rajat

    June 30, 2023 at 5:59 pm #478572

    Artem Temos
    Keymaster

    As we can see, it works correctly now. Could you please test it from your end?

    June 30, 2023 at 6:12 pm #478577

    Rajat
    Participant

    Hi,

    But, once I enable the other plugins, the Load More button only works in the admin view. And does not work otherwise.

    Regards,
    Rajat

    July 3, 2023 at 9:14 am #478766

    Artem Temos
    Keymaster

    Hello,

    In this case, you need to enable all plugins one by one and see which plugin exactly causes this issue.

    Kind Regards

    July 3, 2023 at 11:06 am #478807

    Rajat
    Participant

    Hi,

    Even after disabling all the plugins except for the ones mentioned below:
    WoodMart core
    WooCommerce
    Elementor

    The “Load More” Button works only once. When I click on it the second time to reveal more products, it does not work.
    You can have a look for yourself as all the plugins are currently disabled.

    Regards,
    Rajat

    July 3, 2023 at 12:50 pm #478841

    Artem Temos
    Keymaster

    Could you please disable Rocket loader on your website too? https://gyazo.com/484ca79c3ac1b7ae43090ee85ef2c360

    July 3, 2023 at 12:53 pm #478843

    Rajat
    Participant

    I have disabled it now.

    July 3, 2023 at 2:33 pm #478868

    Rajat
    Participant

    Hi,

    Any updates on the mentioned issue?

    July 4, 2023 at 10:19 am #479014

    Artem Temos
    Keymaster

    Hello,

    We have fixed this issue on your website. Please, check how it works now.

    Kind Regards

    July 4, 2023 at 10:31 am #479019

    Rajat
    Participant

    Thank you! It is working now.
    Can you let me know what was causing this problem?

    July 4, 2023 at 2:48 pm #479088

    Artem Temos
    Keymaster

    There was a bug in our theme. We will fix it in our next theme update too.

    Kind Regards

    July 4, 2023 at 3:42 pm #479106

    Rajat
    Participant

    Thanks for your help!

    July 4, 2023 at 4:53 pm #479127

    Artem Temos
    Keymaster

    You are always welcome.

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