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Sendcloud relay point button does not appear

Viewing 9 posts - 1 through 9 (of 9 total)
  • Author
    Posts
  • July 11, 2023 at 10:39 am #480593

    support-0121
    Participant

    Hello,

    When I select a relay point (generated with Sendcloud) the button to select the relay point does not appear.

    I’ve already deactivated all the plugins and done all the updates but it doesn’t change anything.

    Thanks for your help

    July 11, 2023 at 4:35 pm #480687

    Aizaz Imtiaz Awan
    Keymaster

    Hello,

    Could you please check how it works with some default WordPress themes like TwentyTwenty or WooCommerce Storefront to understand is it our theme issue or not?

    Regards

    July 11, 2023 at 5:00 pm #480697

    support-0121
    Participant

    Hello,

    I can confirm that this is coming from your theme.

    Thank you in advance for your feedback

    July 12, 2023 at 1:22 pm #480868

    Aizaz Imtiaz Awan
    Keymaster

    Hello,

    Could you please elaborate your concern more with some useful Screenshots or small video of the issue so that we can better understand and assist you accordingly.

    Best Regards.

    July 12, 2023 at 2:40 pm #480888

    support-0121
    Participant

    I should have a button to select a relay point as shown in the screenshot, but with your theme nothing is displayed.

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    July 12, 2023 at 2:50 pm #480895

    support-0121
    Participant

    On the checkout page

    July 13, 2023 at 10:56 am #481097

    Aizaz Imtiaz Awan
    Keymaster

    Hello,

    Your issue has been resolved. under the Dashboard > Layouts > there was a Custom Layout enabled for the checkout page which is why you weren’t able to see the sendcloud button. So, for the time being we have disabled the checkout layout and now the button shows fine on your Site.

    Please check back your Site after completely clearing the browser cache.

    Best Regards.

    January 17, 2024 at 7:30 pm #530937

    DEVPOM1234
    Participant

    Hello,

    Did you find a issue ? I have the same problem

    January 18, 2024 at 1:57 pm #531157

    Aizaz Imtiaz Awan
    Keymaster

    Hello,

    @pomelo.alexia
    Try to disable the custom layout for the checkout page and check the issue. You can do this in Dashboard > WoodMart > Layouts.

    Best Regards.

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Viewing 9 posts - 1 through 9 (of 9 total)