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How to Show Variations images in main Product Gallery?

Viewing 10 posts - 1 through 10 (of 10 total)
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  • July 12, 2023 at 12:54 pm #480864

    chefnelone
    Participant

    Hello,

    I have a variable product: http://t2.d523.dinaserver.com/producto/collar-banado-en-oro/
    Each variation has its own image. I need these images to be shown in the main Product Gallery. Take a look at this 30s video to see what I mean, the images of the variation are not shown in main gallery: https://www.loom.com/share/6ceeefcc9b584649bc753cb8e5d37c18

    By default when no variation is selected I need to show ALL images.
    Thanks.

    July 13, 2023 at 9:15 am #481050

    Luke Nielsen
    Keymaster

    Hello,

    The images will be shown after selecting the variation: https://take.ms/o27At

    If you want to show all images by default, define them via the Product gallery area in the settings of the product: https://take.ms/BuHMH

    Don’t hesitate to let me know if you need any further help or any other info.

    Kind Regards

    July 13, 2023 at 12:01 pm #481130

    chefnelone
    Participant

    Hello,

    Thanks. I understand, but something is not working right.
    I have a product with 3 variations. Only one variation has an image added in Gallery. The issue is that the other variations show that image.

    Take a look, the ‘turquesa’ shows the image that I added to the ‘gris oscuro’ variation. This is wrong: https://www.loom.com/share/1260530d7d4a4f268618d5c32eeaef60?sid=47b2f6a6-4bad-4da7-a9aa-b8a543920cc9

    Please let me know how to fix this.

    July 13, 2023 at 12:15 pm #481146

    chefnelone
    Participant

    I attached admin user credentials:
    Product to check: http://support0.d523.dinaserver.com/producto/collar-banado-en-oro/

    July 13, 2023 at 2:37 pm #481194

    chefnelone
    Participant

    More info:
    The issue only happens when you load the variation with Gallery image first. After this all variations shows the wrong image: https://www.loom.com/share/86f79f6eae8e41dd9edf77d559b519db?sid=6750ffbe-dcfe-430e-854b-cd57b15d0e2d

    If you don’t select the variation with added image ‘gris oscuro’ as first option everything is fine.

    July 14, 2023 at 10:09 am #481444

    Luke Nielsen
    Keymaster

    Hello,

    In order for the single product gallery to work correctly, it is necessary either that all variations have additional images or that no variation has additional images.

    Let me know if there is anything else I can help and have a good day!

    Kind Regards

    July 14, 2023 at 10:29 am #481450

    chefnelone
    Participant

    Hello,

    It seems to me that there is a bug here to be solved. Why should I be forced to use image in all variations for this work properly. It doesn’t make any sense at all.

    Regards,

    July 14, 2023 at 10:54 am #481463

    Luke Nielsen
    Keymaster

    Hello,

    Unfortunately, at the moment, we technically cannot fix this, because when you choose a variation with additional images, the product gallery is completely replaced, and when you change a variation without an additional image, only the main image in the gallery changes. In the future, we will consider how to improve this, but for now it works like this.

    Kind Regards

    July 14, 2023 at 11:15 am #481467

    chefnelone
    Participant

    Hello,
    I understand but imho this is an issue to be fixed.
    Thanks for your time.

    July 14, 2023 at 11:24 am #481472

    Luke Nielsen
    Keymaster

    Hello,

    Please be assured that our team is actively working on improving our features and exploring possibilities to overcome these technical limitations. We understand the importance of resolving this issue and are committed to delivering a better experience for our customers in the future. We will consider improving that feature and will do our best.

    If you have any questions or wish to learn more about our theme, do reach out to our customer service team at any time.

    Kind Regards

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