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side mini cart problem and quick add to cart problem.

Viewing 23 posts - 1 through 23 (of 23 total)
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  • July 13, 2023 at 7:48 pm #481321

    liorgab001
    Participant

    1. When the shopping cart is empty, the inscription looks like this and is not designed like in your theme. It seems to be the old woocmerce design. (i checked the loco translate settings and thats not the problem).
    2. On the store page when there are many variations, the add to basket button disappears.

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    July 13, 2023 at 11:45 pm #481358

    Elise Noromit
    Member

    Hello,

    Thank you very much for choosing our theme and for contacting us.

    Please disable the Shopping cart widget in Elementor > Settings > Integration.

    If you have any questions please feel free to contact us.

    Best Regards

    July 14, 2023 at 1:00 am #481366

    liorgab001
    Participant

    the shopping cart widget is already disable, as you can see i have your mini cart style but only the empty cart is the problem.
    And what about my number 2 problem that you did not address in your answer?
    (2. On the store page when there are many variations, the add to basket button disappears)

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    July 14, 2023 at 4:33 am #481397

    Elise Noromit
    Member

    Hello,

    Please insert the site admin access into the Private content below the message area. We will take a closer look at the case.

    Please, confirm the permission for plugins deactivation, and switching to the parent theme. As soon as we complete the testing we will enable all back, however, the site would be without plugins for 15-20 min. You would better make the full backup of your site.

    Best Regards

    July 14, 2023 at 10:27 am #481449

    liorgab001
    Participant

    Confirmed, the site is backed up, no problem turning off an extension and checking whatever you want.
    Just note that you are referring to my 2 problems.

    July 15, 2023 at 8:02 pm #481762

    Elise Noromit
    Member

    Hello,

    The shopping cart works well now: https://gyazo.com/edf341962d50bbe797be8980814cb44a

    You have set the same page for the home page and shop page, we recommend having two different pages, as it may cause incorrect Woocommerce performance.

    If you have any questions please feel free to contact us.

    Best Regards

    July 15, 2023 at 8:13 pm #481763

    liorgab001
    Participant

    1.I didn’t say that the shopping cart doesn’t work, I said that when the shopping cart is empty, the empty cart design of your theme doesn’t appear (see in the screenshot I attached at the beginning of the request how it looks when the cart is empty).
    2.I didn’t say that the shopping cart doesn’t work, I said that when the shopping cart is empty, the empty cart design of your theme doesn’t appear (see in the screenshot I attached at the beginning of the request how it looks when the cart is empty).
    I tried to change the home page but the quick add to cart error is still there

    July 15, 2023 at 8:35 pm #481769

    liorgab001
    Participant

    Here some photos

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    July 17, 2023 at 2:27 am #481860

    Elise Noromit
    Member

    Hello,

    The empty cart shows WoodMart design now: https://gyazo.com/4ebc979dd5db2c88776a99fabfa2b385

    As for other style issues, ]deactivate all the plugins except these ones:

    Slider Revolution
    WPBakery Page Builder or Elementor
    Woodmart Core
    Contact Form 7
    MailChimp for WordPress
    WooCommerce
    Safe SVG

    If the problem has gone, activate the plugins one by one, checking the issue to detect which one causes the problem.

    Best Regards

    September 1, 2023 at 9:16 pm #492728

    liorgab001
    Participant

    Hey I have these problems again.
    First problem:
    1.When the shopping cart is empty the design appears different from the design your theme should be.

    More problem is:
    2.When the product variations are not in the English language, it does not allow you to add the product to the cart and does not allow you to choose variations.

    I tried turning off all plugins but it didn’t fix it. I have backed up the site, you can arrange and enter the site I am attaching login details. I had these problems on another site and you already fixed them, thanks in advance for your help.

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    September 3, 2023 at 9:48 pm #492889

    Elise Noromit
    Member

    Hello,

    I cannot add any product to a cart when I deactivate the plugins, please configure the product properly to test. https://gyazo.com/9428395b9a12b2e765166fd84d43c33a

    Best Regards

    September 3, 2023 at 10:14 pm #492890

    liorgab001
    Participant

    The products are properly configured. I had this problem before and you fixed it for me. Because the variation is not in the English language it does not recognize the variation. If I define a variation in the English language, this problem will not exist, but I must have a variation in the local language.

    September 5, 2023 at 1:46 am #493173

    Elise Noromit
    Member

    Hello,

    You need to translate all the products all the attributes, and attribute items to make it work properly.

    If you have any questions please feel free to contact us.

    Best Regards

    September 5, 2023 at 1:56 am #493176

    liorgab001
    Participant

    We solved the variation problem, it was simply necessary to change the slug of the attributes to English.
    The problem of the empty cart is still there, I would appreciate a solution. In my opinion it takes the empty cart design from Walkcommerce or Elementor or one of the plugins.

    September 5, 2023 at 3:08 am #493192

    Elise Noromit
    Member

    Hello,

    You have set Shop page as the Home page, please create a separate page and set it in as the Home page.

    If you have any questions please feel free to contact us.

    Best Regards

    September 5, 2023 at 10:15 am #493234

    liorgab001
    Participant

    There is no more easy way to solve this problem?
    At the first time that’s happens to me the support slove that very fast without crate new page.
    You can try to solve that without crate new page? Because I want to use the shop page as home page.

    September 6, 2023 at 4:54 am #493524

    Elise Noromit
    Member

    Hello,

    The Shop page is the Woocommerce functional page and it should work independently.

    Please try to set it and let us know if the problem remains.

    Best Regards

    September 6, 2023 at 11:01 am #493622

    liorgab001
    Participant

    You already fixed that for me on the website: Nymond.com without create new page for shop.
    I don’t want use the shop page work independently. Can you help me please?

    September 7, 2023 at 4:10 pm #494155

    Elise Noromit
    Member

    Hello,

    Our developers have double-checked the site and cannot find the problems with quick shop or empty cart:

    Quick shop Chrom desktop – https://prnt.sc/ArwW02zYNwWH
    Empty cart Chrome desktop – https://prnt.sc/CO6NCoH9T0AC
    Quick shop Safari desktop – https://prnt.sc/N4Ot5px8ZdSg
    Empty cart Safari desktop – https://prnt.sc/pCoWZYzVQYVt
    Quick shop Chrome mobile – https://prnt.sc/AnN2I93z663K
    Empty cart Chrome mobile – https://prnt.sc/rstcnjlZsN9o
    Quick shop Safari Mobile – https://prnt.sc/Yj7z6_baF3wi
    Empty cart Safari mobile – https://prnt.sc/cmtb0feLCmJW

    1. Please clear the cache when testing or disable it for a while;
    2. Clear the browser cache or test in incognito
    3. Shopping cart has its own cache, you need to delete products, then add again.

    If you have any questions please feel free to contact us.

    Best Regards

    September 7, 2023 at 7:11 pm #494218

    liorgab001
    Participant

    You said its cache but I tryed to clear cache and open the website with phone that never was in the website and the problem is still here, only after I add product to cart and remove the WoodMart empty cart design applied.
    You already fixed this problem on the website: Nymond.com

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    September 8, 2023 at 4:22 pm #494454

    Elise Noromit
    Member

    Hello,

    We did not touch your site https://nymond.com/ you could enable/disable anything and the problem has been solved.

    All we did is recommend disabling the plugins and check how they work: https://xtemos.com/forums/topic/side-mini-cart-problem-and-quick-add-to-cart-problem/#post-481860 Please try to do the same on another site.

    As we have already mentioned https://xtemos.com/forums/topic/side-mini-cart-problem-and-quick-add-to-cart-problem/#post-494155 we have checked the site dev.gworkwear.com on different devices and in different browsers we cannot catch the problem. If we cannot reproduce the problem we cannot solve it. Now we have double-checked the site and still cannot catch the problem: https://gyazo.com/4f03a6d48ce4e99997e7d3df87b7e799

    Unfortunately, it is not possible to fix/solve anything if this problem is not detected. We admit that the problem if any can be caused by cache. As we said we have checked the site on 4 phones and on 4 different PC from different locations and we cannot catch the problem. In order to exclude the reason of the cache, please check the site on different devices, compare the settings and enabled plugins of both sites. In addition, please check and compare the settings of the WP Rocket on both sites.

    If you have any questions please feel free to contact us.

    Best Regards

    September 8, 2023 at 6:44 pm #494499

    liorgab001
    Participant

    The problem of the empty cart design fixed, thanks

    September 9, 2023 at 5:05 pm #494651

    Elise Noromit
    Member

    You are welcome!

    Wish you a wonderful day!

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