Unable to complete checkout. Returning customer? Click here to login link broken

This topic has 7 replies, 3 voices, and was last updated 6 years, 8 months ago by Artem Temos.

Viewing 8 posts - 1 through 8 (of 8 total)

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March 23, 2018 at 12:07 pm #48320

Bertmert
Participant

Unable to complete checkout process because the message “Returning customer? Click here to login” linked text displayed on checkout page is not active and means customer is unable to progress order.

Need to disable the returning customer login reminder in Admin to fix.
WooCommerce > Settings > Accounts tab and uncheck “Display returning customer login reminder on the “Checkout” page.”

Anything you can do to fix this?

March 23, 2018 at 12:16 pm #48322

Eric Watson
Participant

Hello,

Thank you so much purchasing our theme and contacting our support center.

Please, attach some screenshots and provide us your website link and admin access.

Kind Regards
XTemos Studio

March 23, 2018 at 12:36 pm #48326

Bertmert
Participant

Admin access supplied

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March 23, 2018 at 12:50 pm #48332

Eric Watson
Participant

Hello,

Could you please check how it works with some default WordPress theme like twentysixteen to understand is it our theme issue or not? Attach some screenshots or video if possible.

Kind Regards
XTemos Studio

March 23, 2018 at 1:38 pm #48339

Bertmert
Participant

It does seem it’s your theme because with the default TwentySeventeen theme, the linked text works correctly by revealing the username and password login fields for a returning customer.

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March 23, 2018 at 2:22 pm #48348

Eric Watson
Participant

Hello,

Please, provide us your FTP access so we can check it.

Best Regards

March 23, 2018 at 10:05 pm #48421

Bertmert
Participant

I have uploaded the complete theme files of the latest v4.0 Basel theme and the issue has been resolved. Thanks for your time but it was probably me not updating properly, so, sorry for this.

March 24, 2018 at 8:54 am #48447

Artem Temos
Keymaster

Great, we are glad that you sorted it out.
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