Page Filter Not Working

This topic has 15 replies, 2 voices, and was last updated 1 year, 4 months ago by Aizaz Imtiaz Awan.

Viewing 16 posts - 1 through 16 (of 16 total)

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July 22, 2023 at 7:13 am #483396

JacobM
Participant

Hello,

The filter used in the pages created with elementor is not working. What to do?

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July 22, 2023 at 3:47 pm #483466

Aizaz Imtiaz Awan
Keymaster

Hello,

Your issue has been resolved . check back your site after completely clearing the browser cache.

Best Regards.

July 23, 2023 at 1:16 am #483540

JacobM
Participant

Hello, the issue is not solved. I created the new arrivals and shop all page with elementor. The product filter at the top of the page was inserted in elementor. Please try filtering the products on either page to see the result.

July 24, 2023 at 10:34 am #483675

Aizaz Imtiaz Awan
Keymaster

Hello,

There is an issue with the 3rd party plugins. Please deactivate all the 3rd party plugins and activate only theme-required plugins on the site and then check the issue. I am sure your issue will be solved. Then Activate the 3rd party plugins one by one and check which plugin is creating the issue for you.
Otherwise, if the issue still exists then keep the 3rd party plugins deactivated and let me know.

Best Regards.

July 25, 2023 at 6:22 am #483915

JacobM
Participant

Hello, I deactivated all and the issue was still there. Please check and see what is affecting the filter from functioning

July 25, 2023 at 1:57 pm #484034

Aizaz Imtiaz Awan
Keymaster

Hello,

Your issue has been resolved. Check back your site after completely clearing the browser cache.

Best Regards.

July 26, 2023 at 3:55 am #484176

JacobM
Participant

Hi, please visit the site either using a smartphone or computer to see what is occuring.

The filter element used in Elementor is still not filtering items by price, size, categories etc.
I deleted then reinserted it and now the Attributes filter is not appearing. I also cleared my cache.

Please see photo attached

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July 26, 2023 at 12:46 pm #484262

Aizaz Imtiaz Awan
Keymaster

Hello,

Filters on your site are working fine.
Screenshot for clarification:
https://snipboard.io/a5JWXx.jpg

Actually, there are certain Custom Layouts enabled for Archive pages. Go to Dashboard > Layouts > edit Layouts with Elementor and customize the filters in the layout.

Best Regards.

July 27, 2023 at 4:12 am #484455

JacobM
Participant

Hello,

Yes the filter is showing on the page. However when someone/customers use their phone to shop on the website the filter is not filtering the products and showing the results.

For example, if they filter the items for size XL it just shows all the products and not the item available in size XL.

And yes there is an item on the page avaialble in size XL but the XL option is not even highlighted like the other sizes.

See photo attached

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July 27, 2023 at 12:39 pm #484538

Aizaz Imtiaz Awan
Keymaster

Hello,

Your issue has been resolved. Check back your site after completely clearing the browser cache.

Best Regards.

July 28, 2023 at 5:19 am #484745

JacobM
Participant

Hello, the issue has not been resolved. Another Keymaster said it is a default so I have to get a filter plugin for more precise results.

Thank you for trying.

July 28, 2023 at 3:28 pm #484890

Aizaz Imtiaz Awan
Keymaster

Hello,

The filters on your site are working fine on our end.If you really think so,then we request you to please make a small video of your issue and share it ith us for better understanding.

Best Regrads.

July 29, 2023 at 3:41 am #485006

JacobM
Participant

Hello, it is working a bit better now but it comes and goes. I attached a screen recording from my phone to show the filter results error.

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July 31, 2023 at 3:56 pm #485408

Aizaz Imtiaz Awan
Keymaster

Hello,

I have checked the filter on your site again and it is working fine.
Video for clarification:
https://youtu.be/PQq3WR6wtXw

Best Regards.

August 1, 2023 at 3:16 am #485527

JacobM
Participant

Ok thank you

August 1, 2023 at 11:52 am #485622

Aizaz Imtiaz Awan
Keymaster

Most Welcome!!!.

I’m so happy to hear you are pleased with the Theme and Support. XTEMOS strives to deliver the best customer experience, and it makes our day to hear we have accomplished that.

We count ourselves lucky to have you as a customer. You can always reach us at any time. We are always here to help you.

Thanks for contacting us.
Have a great day.

Topic Closed.
Best Regards.
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