Home › Forums › WoodMart support forum › images are not open
images are not open
- This topic has 5 replies, 2 voices, and was last updated 1 year, 4 months ago by Elise Noromit.
-
AuthorPosts
-
July 28, 2023 at 8:17 pm #484950
sjm6360ParticipantHi Team our product 2nd 3rd…………… images are not open please help me. same issue for our full website.
https://jmskart.com/product/iphone-13-case-smokey-black/July 29, 2023 at 12:30 am #484971
Elise NoromitMemberHello,
Thank you very much for choosing our theme and for contacting us.
I cannot reach your site, unfortunately, please check the blocking settings of your site. I tired different browsers.
Meanwhile, you can make the full backup of your site and check the issue on the Storefront theme to detect if our theme causes the problem. Storefront is a free theme developed by WooСommerce.
If you see the problem on WoodMart only, deactivate all the plugins except these ones:
Slider Revolution
WPBakery Page Builder or Elementor
Woodmart Core
Contact Form 7
MailChimp for WordPress
WooCommerce
Safe SVGIf the problem has gone, activate the plugins one by one, checking the issue to detect which one causes the problem.
In case, the problem remains, even after all the plugins are deactivated, provide your site admin access (insert the site credentials into the Private content block under the message area) and confirm the permission for plugins deactivation, switching to the parent or default theme. As soon as we complete the testing we will enable all back, however, the site would be without plugins for 15-20 min. You would better make the full backup of your site.
Best Regards
July 29, 2023 at 10:42 am #485028
sjm6360Participanti follow up everything but still same issue contunue….. please help me.
July 30, 2023 at 3:09 am #485135
Elise NoromitMemberHello,
Please insert the site admin access into the Private content below the message area. We will take a closer look at the case.
Please, confirm the permission for plugins deactivation, and switching to the parent theme. As soon as we complete the testing we will enable all back, however, the site would be without plugins for 15-20 min. You would better make the full backup of your site.
Best Regards
July 30, 2023 at 9:29 am #485151
sjm6360ParticipantOk thank You for your quick responce and i attached requred information in Private Content and we have our full backup of our site
July 30, 2023 at 10:06 pm #485219
Elise NoromitMemberHello,
Unfortunately, your site is not reachable: https://gyazo.com/7df12cf58a56a0be8f8b6bfffdcebde1
Could you kindly check and let us know as soon as we can get the admin panel? Please disable the blocking settings if any.
If you have any questions please feel free to contact us.
Best Regards
-
AuthorPosts
- You must be logged in to create new topics. Login / Register