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images are not open

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  • #484950

    sjm6360
    Participant

    Hi Team our product 2nd 3rd…………… images are not open please help me. same issue for our full website.
    https://jmskart.com/product/iphone-13-case-smokey-black/

    #484971

    Hello,

    Thank you very much for choosing our theme and for contacting us.

    I cannot reach your site, unfortunately, please check the blocking settings of your site. I tired different browsers.

    Meanwhile, you can make the full backup of your site and check the issue on the Storefront theme to detect if our theme causes the problem. Storefront is a free theme developed by WooСommerce.

    If you see the problem on WoodMart only, deactivate all the plugins except these ones:

    Slider Revolution
    WPBakery Page Builder or Elementor
    Woodmart Core
    Contact Form 7
    MailChimp for WordPress
    WooCommerce
    Safe SVG

    If the problem has gone, activate the plugins one by one, checking the issue to detect which one causes the problem.

    In case, the problem remains, even after all the plugins are deactivated, provide your site admin access (insert the site credentials into the Private content block under the message area) and confirm the permission for plugins deactivation, switching to the parent or default theme. As soon as we complete the testing we will enable all back, however, the site would be without plugins for 15-20 min. You would better make the full backup of your site.

    Best Regards

    #485028

    sjm6360
    Participant

    i follow up everything but still same issue contunue….. please help me.

    #485135

    Hello,

    Please insert the site admin access into the Private content below the message area. We will take a closer look at the case.

    Please, confirm the permission for plugins deactivation, and switching to the parent theme. As soon as we complete the testing we will enable all back, however, the site would be without plugins for 15-20 min. You would better make the full backup of your site.

    Best Regards

    #485151

    sjm6360
    Participant

    Ok thank You for your quick responce and i attached requred information in Private Content and we have our full backup of our site

    #485219

    Hello,

    Unfortunately, your site is not reachable: https://gyazo.com/7df12cf58a56a0be8f8b6bfffdcebde1

    Could you kindly check and let us know as soon as we can get the admin panel? Please disable the blocking settings if any.

    If you have any questions please feel free to contact us.

    Best Regards

Viewing 6 posts - 1 through 6 (of 6 total)