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update failed.

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  • August 1, 2023 at 12:36 pm #485646

    E-N Admin
    Participant

    Hi,

    Received an email mentioning theme update failed. Logged in and the theme had errors and deactivated, leaving the website blank. Tried to upload the parent theme and got fatal error

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    August 1, 2023 at 2:12 pm #485673

    Artem Temos
    Keymaster

    Hello,

    Please, disable all plugins that are not related to our theme and provide us with your admin access. We will log in and check what is wrong there. You can leave only the following plugins that are required for our theme:
    WoodMart core
    WooCommerce
    Elementor/WPBakery page builder

    Thank you in advance

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Viewing 2 posts - 1 through 2 (of 2 total)