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Split: Payment Gateway Plugin Not Working

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  • Author
    Posts
  • August 1, 2023 at 3:21 pm #485698

    marko-8209
    Participant

    I have the same problem. When I test it on the default WordPress theme, payment Payment Gateway works fine. When I install Woodmart or Woodmart child theme it doesn’t work. I need quick help.

    August 1, 2023 at 4:15 pm #485710

    Artem Temos
    Keymaster

    Hi,

    Please, describe to us your problems in a bit more detail. Attach some screenshots and provide us with a list of steps on how to reproduce them on your website.

    Thank you in advance.

    August 1, 2023 at 4:34 pm #485720

    marko-8209
    Participant

    When I click, Continue to the Payment Gateway, it doesn’t redirect to Payment Getaway, just refresh, and in the URL you can see this ?key=wc_order_lsJ80jBNvHDg8&order=131880

    When I choose a default WordPress Twenty Twenty-Three theme, with the same plugins that I have on the website, everything works fine.

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    August 1, 2023 at 4:43 pm #485724

    Artem Temos
    Keymaster

    Hello,

    Please, disable all plugins that are not related to our theme and provide us with your admin access. We will log in and check what is wrong there. You can leave only the following plugins that are required for our theme:
    WoodMart core
    WooCommerce
    Elementor/WPBakery page builder

    Thank you in advance

    August 1, 2023 at 4:52 pm #485728

    marko-8209
    Participant

    I did it, and it is the same.

    August 1, 2023 at 4:58 pm #485739

    Artem Temos
    Keymaster

    Please, switch to the parent theme as well. And disable Elementor PRO temporarily too.

    Kind Regards

    August 1, 2023 at 5:00 pm #485740

    marko-8209
    Participant

    I did it

    August 1, 2023 at 5:02 pm #485741

    Artem Temos
    Keymaster

    Check how it works when the custom layout for the checkout is turned off. You can do this in Dashboard -> WoodMart -> Layouts.

    Kind Regards

    August 1, 2023 at 5:10 pm #485750

    marko-8209
    Participant

    Thank you very much. I really appreciate your help.
    Now everything works fine also on production.

    August 3, 2023 at 9:33 am #486143

    Artem Temos
    Keymaster

    You are always welcome. Feel free to contact us if you have any further questions.

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