Hidden block are at the bottom of the product page
-
There are some strange div blank blacks at the bottom of the product page, it is not shown on the homepage or other pages, but only on the product page.
I don’t know what that is, and don’t know how to remove it from the product page, please see the picture attached
Attachments:
You must be
logged in to view attached files.
Hello,
Thank you very much for choosing our theme and for contacting us.
Please insert the site admin access into the Private content below the message area. We will take a closer look at the case.
Best Regards
Hello,
Please check the Dashboard > Layout, find the Single product template and remove this block.
I could not enter as your site has two-factor authentication.
If you have any questions please feel free to contact us.
Best Regards
please try this admin account, the two-factor authentication was removed.
i couldn’t find this block in single page layout. thank you very much
Hello,
Sorry, I still see the authentication: https://gyazo.com/06a7757f0b49953e1b653dfd60a95faa
If you have any questions please feel free to contact us.
Best Regards
could you please try again? I disabled the two-way authentication in login security. thank you!
Hello!
We have checked and we see that issue is caused by third parties plugins, as soon as you deactivate all the plugins the issue disappears: https://monosnap.com/file/tjDiZI5szjaZy8O1ZIwbE6AqLgmmBZ
Please try to enable this option in the Theme Settings: https://monosnap.com/file/K8OJ04m7QC8QdYFQfFQxknwrOSFkql
If you have any questions please feel free to contact us.
Best Regards
thank you , that part was gone but without deactivating all the plugins.
Hello,
We are glad the issue has been solved.
If you have any questions please feel free to contact us.
Best Regards
The topic ‘Hidden block are at the bottom of the product page’ is closed to new replies.
.
