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Shop filter are shown but none of them working

Viewing 10 posts - 1 through 10 (of 10 total)
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  • August 19, 2023 at 9:21 am #489744

    razvanli
    Participant

    Hello,

    I am using attributes as filters for my products and none of them is working. Those are shown on the category or any other page, but when you click them, nothing changed.

    Can be tested here
    https://prettygoodcoffee.ro/roaster/dak/

    August 19, 2023 at 12:19 pm #489795

    Aizaz Imtiaz Awan
    Keymaster

    Hello,

    Please share the wp login details of your site i will check and give you a possible solution.

    Best Regards.

    August 19, 2023 at 12:32 pm #489798

    razvanli
    Participant

    Sure
    See below

    August 19, 2023 at 3:08 pm #489814

    Aizaz Imtiaz Awan
    Keymaster

    Hello,

    Please deactivate all the plugins except these ones:

    Slider Revolution
    WPBakery Page Builder or Elementor
    Woodmart Core
    Contact Form 7
    MailChimp for WordPress
    WooCommerce
    Safe SVG

    If the problem has gone, activate the plugins one by one, checking the issue to detect which one causes the problem.

    In case, the problem remains, even after all the plugins are deactivated, provide the permission for plugins deactivation, switching to the parent or default theme. As soon as we complete the testing we will enable it all back,You would better make the full backup of your site.

    Best Regards.

    August 19, 2023 at 3:40 pm #489816

    razvanli
    Participant

    That will be a big impact for the website and I want to avoid it to be honest.

    I suspect the layout, because in the Category page is working well.
    This is the category page: https://prettygoodcoffee.ro/cafea-de-specialitate/always-in-stock/

    August 21, 2023 at 10:38 am #490039

    Aizaz Imtiaz Awan
    Keymaster

    Hello,

    Yes, you are right but you have to check the site after disabling all the 3rd party plugins. Please take the complete backup of your site and then check back the filter is working or not.

    Otherwise, if the issue still exists then keep the 3rd party plugins deactivated and let me know so I will check and give you a possible solution.

    Best Regards.

    August 22, 2023 at 8:04 am #490306

    razvanli
    Participant

    Hello,

    All requested plugins were disabled. The problem is still there, the filters are not working.

    I would appreciate if you can start and do a troubleshoot now and not asking me to do different things that can mess my current website. If you feel the need, escalate this please.

    I made a video of my actions and upload it here
    https://prettygoodcoffee.ro/wp-content/uploads/2023/08/Filter.mov

    Waiting for your answer.

    • This reply was modified 1 year, 3 months ago by razvanli.
    August 22, 2023 at 9:29 am #490325

    Artem Temos
    Keymaster

    Hello,

    Could you please check how it works with some default WordPress themes like TwentyTwenty or WooCommerce Storefront to understand is it our theme issue or not?

    Regards

    August 22, 2023 at 12:12 pm #490399

    razvanli
    Participant

    I can check that during this night to see.

    The curious fact is that on another page is working well.

    For example this one, which is using the same filters, is working
    https://prettygoodcoffee.ro/cafea-de-specialitate/guest-coffee/the-naughty-dog/

    August 22, 2023 at 12:51 pm #490425

    Artem Temos
    Keymaster

    We can’t say exactly but it might be due to lookup tables in WooCommerce. Check how it works with the default theme first and let us know.

    Kind Regards

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