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Shopping cart bug

Viewing 10 posts - 1 through 10 (of 10 total)
  • Author
    Posts
  • August 22, 2023 at 11:00 am #490374

    Tuomo
    Participant

    Hi there,

    I guess there is a bug in shopping cart?
    When I delete a product in shopping cart the page goes “blank” and when I refresh the page, then the it updates the page how it should be.
    I have attached 3 images of this.

    Best Regards,
    Tuomo Nurkkala

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    August 23, 2023 at 4:23 am #490617

    Elise Noromit
    Member

    Hello,

    Please deactivate all the plugins except these ones:

    Contact Form 7
    Mailchimp for WordPress
    Safe SVG
    Slider Revolution
    WooCommerce
    WPBakery Page Builder
    XTEMOS Post Types plugin

    If the problem has gone, activate the plugins one by one, checking the issue to detect which one causes the problem.

    In case, the problem remains, even after all the plugins are deactivated, provide your site admin access (insert the site credentials into the Private content block under the message area) and confirm the permission for plugins deactivation, switching to the parent or default theme. As soon as we complete the testing we will enable all back, however, the site would be without plugins for 15-20 min. You would better make the full backup of your site.

    Best Regards

    August 31, 2023 at 12:30 am #492315

    Tuomo
    Participant

    Hi Elise,

    I just testes this and nothing happened. The same problem still exists.

    Best Regards,
    Tuomo Nurkkala

    September 1, 2023 at 1:40 am #492539

    Elise Noromit
    Member

    Hello,

    Could you kindly check the credentials? I cannot log in.

    Meanwhile, make a full backup of your site and check the issue on the Storefront theme to detect if our theme causes the problem. Storefront is a free theme developed by WooСommerce.

    Best Regards

    September 1, 2023 at 10:26 am #492594

    Tuomo
    Participant

    Hi Elise,

    Sorry about that. I forgot to set you up for the network activation.
    Now you can login with the same credentials.

    Okay, I will test this at the night time because these sites are live.

    Best Regards,
    Tuomo Nurkkala

    September 3, 2023 at 2:22 am #492844

    Elise Noromit
    Member

    Hello,

    I still cannot enter the site.

    I tried to test adding to the product to the cart, but I could not. Please check the site admin access.

    You can give me single product URL to test.

    Best Regards

    September 3, 2023 at 9:25 am #492861

    Tuomo
    Participant

    Hi Elise,

    My sites are using Limit Login Attempts Reloaded plugin and my hosting provider uses their own detection for fraudilent login attempts. Maybe these are denying your access to my sites?
    From what country are you trying to login to my site?

    I tested my sites with 3 internet browsers, microsoft edge, firefox and google chrome and all of them worked just fine adding products to the cart and checkout.

    Best Regards,
    Tuomo Nurkkala

    September 4, 2023 at 3:50 pm #493068

    Elise Noromit
    Member

    Hello,

    Please apply patch 492945 as shown: https://gyazo.com/00516b7c5d8608fcdad9751f8e1b6a10

    If you have any questions please feel free to contact us.

    Best Regards

    September 4, 2023 at 4:24 pm #493091

    Tuomo
    Participant

    Hi Elise,

    Thank you for the update! This fixed the issue. 🙂

    Best Regards,
    Tuomo Nurkka

    September 6, 2023 at 4:35 am #493523

    Elise Noromit
    Member

    You are welcome!

    Wish you a wonderful day!

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