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always the header disappear until i cleared the cache

Viewing 6 posts - 1 through 6 (of 6 total)
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  • August 24, 2023 at 9:15 pm #491132

    ammory02
    Participant

    always the header disappear until i cleared the cache

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    August 25, 2023 at 3:50 am #491156

    Elise Noromit
    Member

    Hello,

    Please disable the clear cache plugins or server cache while you are editing the site.

    The cache nature keeps the site as it is, and it shows the changes sometime later.

    If you have any questions please feel free to contact us.

    Best Regards

    August 26, 2023 at 3:11 am #491390

    ammory02
    Participant

    (editing the site ) you mean editing on page design ? if yes ? i didn’t edit any page or the header since one month

    August 27, 2023 at 4:35 pm #491552

    Elise Noromit
    Member

    Hello,

    Please deactivate all the plugins except these ones:

    Slider Revolution
    WPBakery Page Builder or Elementor
    Woodmart Core
    Contact Form 7
    MailChimp for WordPress
    WooCommerce
    Safe SVG

    Switch to the parent theme and check.

    If the problem has gone, activate the plugins one by one, checking the issue to detect which one causes the problem.

    Best Regards

    August 27, 2023 at 4:37 pm #491553

    ammory02
    Participant

    this action will destroy the pages and footer design, and also the issue won’t appear because it happened sometimes

    August 29, 2023 at 1:36 am #491801

    Elise Noromit
    Member

    Hello,

    You have enabled the cache for both desktop and mobile and this option in the Theme Settings: https://monosnap.com/file/ZnMGwU5z3NEf248HU3tf5SqBxvNomT Please disable this option or disable Separate cache files for mobile devices https://monosnap.com/file/25IEL9ZO5Po7MUEOTiyzIOYfqcB0Af

    If you have any questions please feel free to contact us.

    Best Regards

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Viewing 6 posts - 1 through 6 (of 6 total)