I am in process with my fifth Woodmart site and found that the header banner does not work in desktop, it closes on screen width 1200px. From 1200 and smaller it works ok.
In this case, is there any chance that you could give me access to the dashboard area so I can have a look at the settings on your website, please?
Also, please confirm the permission for plugins deactivation, and switching to the parent/default theme. As soon as we complete the testing we will enable all back.