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I changed the theme to woodmart recently and when I changed it, My Account

Viewing 14 posts - 1 through 14 (of 14 total)
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  • August 26, 2023 at 4:47 pm #491464

    storage.cardspot
    Participant

    I changed the theme to woodmart recently and when I changed it, My Account elements (account details, orders, downloads, etc) have the link broken

    I tried everything and found out that the issue is from the theme, I deactivated the theme and it worked, when I activate the theme it doesnt work.

    Also, when creating a account, it doest work.

    I would like to get assistance as soon as possible since my website is online and this is a critical mistake.

    thanks.

    August 27, 2023 at 10:22 am #491502

    Elise Noromit
    Member

    Hello,

    Thank you very much for choosing our theme and for contacting us.

    I am checking the site and It seems you use the shop page as the home page. Please insert the site admin access into the Private content below the message area. We will take a closer look at the case.

    Best Regards

    August 27, 2023 at 2:46 pm #491534

    storage.cardspot
    Participant

    thank you, i have only the problem of my account elements not working now

    August 27, 2023 at 9:55 pm #491574

    storage.cardspot
    Participant

    please help

    August 27, 2023 at 10:10 pm #491579

    storage.cardspot
    Participant

    Heres the sc of the problem

    Attachments:
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    August 28, 2023 at 12:14 am #491595

    Elise Noromit
    Member

    Hello,

    Please, confirm the permission for plugins deactivation. As soon as we complete the testing we will enable all back, however, the site would be without plugins for 15-20 min. You would better make the full backup of your site.

    Best Regards

    August 28, 2023 at 12:16 am #491596

    storage.cardspot
    Participant

    I confirm plugins deactivation

    August 28, 2023 at 6:25 pm #491760

    storage.cardspot
    Participant

    update?

    August 29, 2023 at 5:44 am #491825

    Elise Noromit
    Member

    Hello,

    Sorry for the delay, I submitted the case to our developers and we will get back to you soon.

    Best Regards

    August 29, 2023 at 3:26 pm #491961

    storage.cardspot
    Participant

    thank you

    August 29, 2023 at 3:34 pm #491964

    Elise Noromit
    Member

    Hello,

    You have created My Account page in Elementor, please use the default My Account page without a builder.

    If you have any questions please feel free to contact us.

    Best Regards

    August 29, 2023 at 4:00 pm #491974

    storage.cardspot
    Participant

    Just tried, still not working

    August 30, 2023 at 1:00 am #492056

    storage.cardspot
    Participant

    Please I need assistance, its been days and my business is being affected

    August 30, 2023 at 4:28 am #492072

    Elise Noromit
    Member

    Hello,

    Please create a page, and insert the appropriate shorcode in the default content without any builders.

    If you have any questions please feel free to contact us.

    Best Regards

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Viewing 14 posts - 1 through 14 (of 14 total)