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Problem with the user menu

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  • August 28, 2023 at 5:13 pm #491752

    vitor.yagocp
    Participant

    When I move the mouse over the user’s name, the menu that appears has a blank space, I believe it would be the address part. How to solve?

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    August 28, 2023 at 5:21 pm #491754

    Luke Nielsen
    Keymaster

    Hello,

    In this case, is there any chance that you could give me access to the dashboard area so I can have a look at the settings on your website, please?

    Kind Regards

    August 28, 2023 at 6:24 pm #491759

    vitor.yagocp
    Participant

    I’ll send the login:

    August 28, 2023 at 7:18 pm #491768

    vitor.yagocp
    Participant

    I’m making changes to the site right now, would it be a problem if you came along and changed something?

    August 29, 2023 at 9:58 am #491866

    Luke Nielsen
    Keymaster

    Hello,

    Could you please check how it works with some default WordPress themes like TwentyTwenty or WooCommerce Storefront to understand is it our theme issue or not?

    I await your response.

    Kind Regards

    August 29, 2023 at 11:40 am #491896

    vitor.yagocp
    Participant

    I’ve installed more than 10 themes and none of them have this mini menu option when you hover the mouse. So I can’t tell if it’s a Woodmart problem

    August 29, 2023 at 3:08 pm #491951

    Luke Nielsen
    Keymaster

    Hello,

    Please give me full access to the admin panel: https://take.ms/k7PRd

    So I will investigate it on your side.

    Kind Regards

    August 29, 2023 at 3:25 pm #491960

    vitor.yagocp
    Participant

    Hi, sorry I didn’t know that without admin you don’t have access to every feature. I’ve already upgrated your access to admin.

    August 30, 2023 at 3:03 pm #492205

    Luke Nielsen
    Keymaster

    Hello,

    This problem is related to WooCommerce, this is the issue: https://github.com/woocommerce/woocommerce/issues/27655

    But you don’t see it because your account template is made using Elementor. We checked the default my account on your site and there is the same problem as with our theme: https://monosnap.com/file/yuTz6M0RQcsYZXKrTTxFGxYD8xNvHa

    https://monosnap.com/file/ahB86Ppr5pU5DHwAHke8mOmxellXkO

    Kind Regards

    September 26, 2023 at 12:47 am #499192

    vitor.yagocp
    Participant

    Sorry the late response, but IT WORK HERE!! Thank you so much!

    September 26, 2023 at 11:29 am #499300

    Luke Nielsen
    Keymaster

    Hello,

    Glad that it started to work well.

    Always remember that you can reach out to us with any questions you may have.

    We wish you a splendid day!

    Kind Regards

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