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Gif animation not working in “Image or SVG” lightbox for WPBakery

Viewing 4 posts - 1 through 4 (of 4 total)
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    Posts
  • August 29, 2023 at 9:01 am #491837

    Jeriss Cloud Center
    Participant

    Dear,

    Please check the link in private.

    You’ll see a page made with WPBakery, containing an “Image or SVG” widget where I added a GIF animation. The animation works but if you open the widget (click to open the lightbox), the animation doesn’t work in the lightbox.

    Can you please fix this?
    Thanks

    August 29, 2023 at 3:59 pm #491971

    Aizaz Imtiaz Awan
    Keymaster

    Hello,

    There is an issue with the 3rd party plugins. Please deactivate all the 3rd party plugins and activate only theme-required plugins on the site and then check the issue. I am sure your issue will be solved. Then Activate the 3rd party plugins one by one and check which plugin is creating the issue for you.

    Otherwise, if the issue still exists then keep the 3rd party plugins deactivated and share the WP admin login details of your site so I will check and give you a possible solution.

    Best Regards.

    September 6, 2023 at 12:40 am #493509

    Jeriss Cloud Center
    Participant

    This issue seems solved in the latest update 7.3

    Please close this ticket, thanks

    September 6, 2023 at 9:57 am #493584

    Aizaz Imtiaz Awan
    Keymaster

    Most Welcome!!!.

    I’m so happy to hear you are pleased with the Theme and Support. XTEMOS strives to deliver the best customer experience, and it makes our day to hear we have accomplished that.

    We count ourselves lucky to have you as a customer. You can always reach us at any time. We are always here to help you.

    Thanks for contacting us.
    Have a great day.

    Topic Closed.
    Best Regards.

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Viewing 4 posts - 1 through 4 (of 4 total)

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