The front page becomes blank. This issue also occurs repeatedly after the fix.

This topic has 1 reply, 2 voices, and was last updated 1 year, 2 months ago by Elise Noromit.

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August 30, 2023 at 8:39 pm #492301

jameschan0515
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The homepage of my website will turn into a blank page every ten hours or a day, and the content of the page is:
“Congratulations, the site is created successfully!
This is the default index.html, this page is automatically generated by the system
The index.html of this page is in the site root directory
You can modify, delete or overwrite this page”
I need to replace the wordpress file before it can be displayed normally, but there will be two lines of warning on the homepage, see the screenshot for details. Next, I need to delete the Slider Revolution plugin and reinstall the plugin, and the warning will be eliminated. In this way, after the home page returns to normal, usually the same problem occurs when you open it again the next day

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August 30, 2023 at 9:51 pm #492310

Elise Noromit
Member

Hello,

Thank you very much for choosing our theme and for contacting us.

Please deactivate all the plugins except these ones:

Slider Revolution
WPBakery Page Builder or Elementor
Woodmart Core
Contact Form 7
MailChimp for WordPress
WooCommerce
Safe SVG

If the problem has gone, activate the plugins one by one, checking the issue to detect which one causes the problem.

In case, the problem remains, even after all the plugins are deactivated, provide your site admin access (insert the site credentials into the Private content block under the message area) and confirm the permission for plugins deactivation, switching to the parent or default theme. As soon as we complete the testing we will enable all back, however, the site would be without plugins for 15-20 min. You would better make the full backup of your site.

Best Regards
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