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Integrations working in Elementor but not on Website

Viewing 13 posts - 1 through 13 (of 13 total)
  • Author
    Posts
  • #492390

    admin-9367
    Participant

    Dear Support!
    I am using Smash Balloon Instagram Feed and your provided Google-Maps Integration for Elementor. In Elementor the content shows up correctly and everything is working fine, but on the website I receive Google-Maps Error (using correct API-Key) and in the prefooter I don’t see the Instagram-Feeds.

    Please could you check and give me advise?
    best regards,
    Shape-Line

    #492391

    admin-9367
    Participant

    Added extra information…

    #492399

    Artem Temos
    Keymaster

    Hello,

    You have some custom JS code that causes error in the console and may affect some features. Here is a screenshot https://gyazo.com/0b0e3f80433edf1b2db6b6f3430187dc
    Please, remove this code first and then test how it works.

    Kind Regards

    #492403

    admin-9367
    Participant

    The Custom JS Code was added as a try to resolve this issue 😉
    The Code is now deleted, but the issue still remains.

    Best regards,
    Shape-Line

    #492405

    Artem Temos
    Keymaster

    Could you please temporarily disable all plugins that are not related to our theme so we can check without them?

    #492461

    admin-9367
    Participant

    I tried on a staging website of the shop to deactivate all plugins except “Woodmart Core” and “Elementor” – the issue is still existing.

    #492482

    Artem Temos
    Keymaster

    We see the following message in the console https://gyazo.com/43677d0e72ff544095ae61bdc43364c7
    And it means that your Google maps API key is not valid.

    Kind Regards

    #492508

    admin-9367
    Participant

    I recreated the contact site and now the map is working. So this Google thing might be solved.
    Any idea how to get the Smash Balloon Insta Feed working, that it shows all feeds like in the smash ballon plugin preview (see attached screenshots)?

    best regards,
    Shape-Line

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    #492514

    admin-9367
    Participant

    I just recognized, that it is working after refreshing the site again with F5.
    Pressing CTRL+R shows the embedded feed without pictures – pressing F5 – showing pictures.
    Why is that? A caching problem? Any idea?

    best regards,
    Shape-Line

    #492565

    Artem Temos
    Keymaster

    Hello,

    It looks like your staging website is no longer working. Please, send us your new staging website access so we can check this issue.

    Kind Regards

    #492600

    admin-9367
    Participant

    Good morning!
    The staging was removed.
    Pls. find the URL – in the “extra information” 😉

    best regards,
    Shape-Line

    #492601

    admin-9367
    Participant

    Extra information

    #492611

    Artem Temos
    Keymaster

    Please, keep all plugins that are not related to our theme temporarily turned off and switch to the parent theme

    Thank you in advance.

Viewing 13 posts - 1 through 13 (of 13 total)