Integrations working in Elementor but not on Website

This topic has 12 replies, 2 voices, and was last updated 1 year, 2 months ago by Artem Temos.

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August 31, 2023 at 11:24 am #492390

admin-9367
Participant

Dear Support!
I am using Smash Balloon Instagram Feed and your provided Google-Maps Integration for Elementor. In Elementor the content shows up correctly and everything is working fine, but on the website I receive Google-Maps Error (using correct API-Key) and in the prefooter I don’t see the Instagram-Feeds.

Please could you check and give me advise?
best regards,
Shape-Line

August 31, 2023 at 11:26 am #492391

admin-9367
Participant

Added extra information…

August 31, 2023 at 11:52 am #492399

Artem Temos
Keymaster

Hello,

You have some custom JS code that causes error in the console and may affect some features. Here is a screenshot https://gyazo.com/0b0e3f80433edf1b2db6b6f3430187dc
Please, remove this code first and then test how it works.

Kind Regards

August 31, 2023 at 12:02 pm #492403

admin-9367
Participant

The Custom JS Code was added as a try to resolve this issue 😉
The Code is now deleted, but the issue still remains.

Best regards,
Shape-Line

August 31, 2023 at 12:05 pm #492405

Artem Temos
Keymaster

Could you please temporarily disable all plugins that are not related to our theme so we can check without them?

August 31, 2023 at 3:15 pm #492461

admin-9367
Participant

I tried on a staging website of the shop to deactivate all plugins except “Woodmart Core” and “Elementor” – the issue is still existing.

August 31, 2023 at 4:24 pm #492482

Artem Temos
Keymaster

We see the following message in the console https://gyazo.com/43677d0e72ff544095ae61bdc43364c7
And it means that your Google maps API key is not valid.

Kind Regards

August 31, 2023 at 5:45 pm #492508

admin-9367
Participant

I recreated the contact site and now the map is working. So this Google thing might be solved.
Any idea how to get the Smash Balloon Insta Feed working, that it shows all feeds like in the smash ballon plugin preview (see attached screenshots)?

best regards,
Shape-Line

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August 31, 2023 at 5:48 pm #492514

admin-9367
Participant

I just recognized, that it is working after refreshing the site again with F5.
Pressing CTRL+R shows the embedded feed without pictures – pressing F5 – showing pictures.
Why is that? A caching problem? Any idea?

best regards,
Shape-Line

September 1, 2023 at 9:12 am #492565

Artem Temos
Keymaster

Hello,

It looks like your staging website is no longer working. Please, send us your new staging website access so we can check this issue.

Kind Regards

September 1, 2023 at 10:40 am #492600

admin-9367
Participant

Good morning!
The staging was removed.
Pls. find the URL – in the “extra information” 😉

best regards,
Shape-Line

September 1, 2023 at 10:41 am #492601

admin-9367
Participant

Extra information

September 1, 2023 at 11:20 am #492611

Artem Temos
Keymaster

Please, keep all plugins that are not related to our theme temporarily turned off and switch to the parent theme

Thank you in advance.
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