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The Woocommerce 360 Image view is stuck on loading at 0%.

Viewing 15 posts - 1 through 15 (of 15 total)
  • Author
    Posts
  • September 3, 2023 at 12:47 am #492842

    nidakdesign
    Participant

    Hi!

    I’m having an issue trying to display a product with the 360-degree view. The loading stays at 0%, both on the main view and when I add it to the gallery. I have deactivated all plugins except for WPBakery Page Builder, Woodmart Core, WooCommerce, and Woocommerce 360 Image, but the problem persists.

    I have attached a screenshot for you to see how the product looks. I would greatly appreciate your assistance in resolving this issue.

    Thank in advance!

    Attachments:
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    September 4, 2023 at 6:07 am #492918

    Elise Noromit
    Member

    Hello,

    Please insert the site admin access into the Private content below the message area. We will take a closer look at the case.

    Please, confirm the permission for plugins deactivation, and switching to the parent theme. As soon as we complete the testing we will enable all back, however, the site would be without plugins for 15-20 min. You would better make the full backup of your site.

    Best Regards

    September 4, 2023 at 6:27 am #492920

    nidakdesign
    Participant

    Hi, I am sending you admin credentials. Thank you for your assistance.
    Regards.

    September 4, 2023 at 6:27 pm #493132

    nidakdesign
    Participant

    Hi!

    Have you been able to look into the issue we are experiencing? It’s a website that is already in production, and we would need to resolve this problem promptly.

    Thank you in advance.

    September 5, 2023 at 2:34 am #493184

    Elise Noromit
    Member

    Hello,

    Sorry for the delay. Please provide the login URL. We will check that.

    Best Regards

    September 5, 2023 at 2:44 am #493187

    nidakdesign
    Participant

    I’m sending you the login URL. Regards and thank you.

    September 5, 2023 at 3:26 am #493194

    Elise Noromit
    Member

    Hello,

    Please disable WooCommerce 360° Image plugin and check how it works. WoodMart theme provide its own option and this plugin conflicts with it.

    If you have any questions please feel free to contact us.

    Best Regards

    September 5, 2023 at 4:52 am #493200

    nidakdesign
    Participant

    I have deactivated the WooCommerce 360 Image plugin. However, I am encountering difficulties in locating this specific functionality within the theme.

    I kindly request your assistance in providing information on where I can find this functionality within the theme. Despite my efforts to search through the documentation, I have been unable to locate the relevant details.

    Thank you for your attention and support. I look forward to your prompt response.

    Best regards

    September 5, 2023 at 12:33 pm #493324

    nidakdesign
    Participant

    Hi! I have managed to locate the option, which was actually quite visible, but I had been overlooking it.

    I have added the images to the product gallery as instructed. However, I am still experiencing difficulties with the images not loading properly.

    I appreciate your assistance in resolving this matter. Thank you in advance for your support.

    Attachments:
    You must be logged in to view attached files.
    September 6, 2023 at 5:05 am #493532

    Elise Noromit
    Member

    Hello,

    Please, confirm the permission for plugins deactivation, and switching to the parent theme. As soon as we complete the testing we will enable all back, however, the site would be without plugins for 15-20 min. You would better make the full backup of your site.

    Best Regards

    September 6, 2023 at 7:11 am #493552

    nidakdesign
    Participant

    Ok, you now have the credentials. Thank you very much for the assistance.

    September 6, 2023 at 10:13 pm #493847

    nidakdesign
    Participant

    Hi,

    Could you please provide an update on the issue we’re experiencing?

    Thank you in advance.

    September 7, 2023 at 4:11 pm #494156

    Elise Noromit
    Member

    Hello,

    Please enable this option in the Theme Settings: https://monosnap.com/file/tU3x6VG0gSbaZEWGeqymbSYI4roOiQ

    Then check and let us know if the problem remains.

    If you have any questions please feel free to contact us.

    Best Regards

    September 7, 2023 at 5:44 pm #494187

    nidakdesign
    Participant

    Thank you for your assistance. The suggestion you provided works perfectly.

    Greetings!

    September 8, 2023 at 4:28 am #494305

    Elise Noromit
    Member

    You are welcome!

    Wish you a wonderful day!

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