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We experience three problems with the filters

Viewing 8 posts - 1 through 8 (of 8 total)
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  • #493938

    Thomas
    Participant

    Hello,
    We experience three problems with the filters when the theme option ‘Show single variations’ is switched on.

    1. The amount of products is incorrect. In my opinion when it shows 2 variations inside the archive it should show 2 in the filters/widget as well (in this case the color) (see attached printscreen).
    2. When you click on the filter (in this case the color) it doesn’t show any products (see printscreen).
    3. We have the color filter active for all categories, but somehow it doesn’t show on all categories, for instance the category ‘bamboo t-shirts for men’ (see printscreen).

    Please help us to solve the above issues.

    Thanks in advance.
    Thomas

    #493951

    Artem Temos
    Keymaster

    Hello,

    Please, disable all plugins that are not related to our theme and provide us with your admin access. We will log in and check what is wrong there. You can leave only the following plugins that are required for our theme:
    WoodMart core
    WooCommerce
    Elementor/WPBakery page builder

    Thank you in advance

    #493986

    Thomas
    Participant

    Hi Artem,

    Plugins are disabled. Login information in the private section below. Also see the attachment images to visualise our problems.

    Attachments:
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    #494030

    Artem Temos
    Keymaster

    Please, update WooCommerce and WoodMart to the latest versions first. Also, switch to the parent theme temporarily.

    #494040

    Thomas
    Participant

    I’ve did just that but still the problem exists.

    #494041

    Artem Temos
    Keymaster

    Hello,

    Try to go to WooCommerce -> Status -> Tools and click on “Regenerate the product attributes lookup table”. It should fix the problem.

    Kind Regards

    #494090

    Thomas
    Participant

    Hi,

    That indeed fixed the problems. Thank you Artem.

    #494093

    Artem Temos
    Keymaster

    Great, you are welcome!

Viewing 8 posts - 1 through 8 (of 8 total)

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