We experience three problems with the filters
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Hello,
We experience three problems with the filters when the theme option ‘Show single variations’ is switched on.
1. The amount of products is incorrect. In my opinion when it shows 2 variations inside the archive it should show 2 in the filters/widget as well (in this case the color) (see attached printscreen).
2. When you click on the filter (in this case the color) it doesn’t show any products (see printscreen).
3. We have the color filter active for all categories, but somehow it doesn’t show on all categories, for instance the category ‘bamboo t-shirts for men’ (see printscreen).
Please help us to solve the above issues.
Thanks in advance.
Thomas
Hello,
Please, disable all plugins that are not related to our theme and provide us with your admin access. We will log in and check what is wrong there. You can leave only the following plugins that are required for our theme:
WoodMart core
WooCommerce
Elementor/WPBakery page builder
Thank you in advance
Hi Artem,
Plugins are disabled. Login information in the private section below. Also see the attachment images to visualise our problems.
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Please, update WooCommerce and WoodMart to the latest versions first. Also, switch to the parent theme temporarily.
I’ve did just that but still the problem exists.
Hello,
Try to go to WooCommerce -> Status -> Tools and click on “Regenerate the product attributes lookup table”. It should fix the problem.
Kind Regards
Hi,
That indeed fixed the problems. Thank you Artem.
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