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Please support me

Viewing 11 posts - 1 through 11 (of 11 total)
  • Author
    Posts
  • September 7, 2023 at 3:43 pm #494134

    bsthang7a
    Participant

    I use woodmart themes. But i can’t import demo versions. It reports an error as shown below.
    Please support me, thank you.

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    September 7, 2023 at 3:51 pm #494140

    Artem Temos
    Keymaster

    Hello,

    Thank you so much for purchasing our theme and contacting our support center.

    Please, disable all plugins that are not related to our theme and provide us with your admin access. We will log in and check what is wrong there. You can leave only the following plugins that are required for our theme:
    WoodMart core
    WooCommerce
    Elementor/WPBakery page builder

    Thank you in advance

    September 7, 2023 at 3:59 pm #494143

    bsthang7a
    Participant

    Thanks for the support.
    I have replied to your email.
    Please check my email

    September 7, 2023 at 4:12 pm #494158

    bsthang7a
    Participant

    I tried to do as you instructed but it didn’t work.
    How can I send you admin permissions?

    September 7, 2023 at 5:19 pm #494179

    Artem Temos
    Keymaster

    Use the Private content field to share your admin access with us.

    Thank you

    September 7, 2023 at 5:26 pm #494180

    bsthang7a
    Participant

    After finding the cause, please let me know so I can do it myself later. Thank you

    September 7, 2023 at 5:41 pm #494186

    Artem Temos
    Keymaster

    Hello,

    We just checked the import mechanism and see that your server returns a timeout error. That is why the import can’t be completed. You need to contact your hosting provider and ask to increase the timeout limit in order to fix the import function https://gyazo.com/074b9bc878eae841e48f2fc6813dbbe6

    Kind Regards

    September 7, 2023 at 5:47 pm #494188

    bsthang7a
    Participant

    Thank you.
    I will try contacting the hosting provider.

    September 8, 2023 at 9:11 am #494329

    Artem Temos
    Keymaster

    You are welcome.

    September 8, 2023 at 10:38 am #494353

    bsthang7a
    Participant

    We contacted the hosting provider and resolved the issue.
    Thank you.

    September 8, 2023 at 11:34 am #494382

    Artem Temos
    Keymaster

    Great, you are welcome!

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