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Category description

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  • September 7, 2023 at 9:45 pm #494238

    fliesenbad
    Participant

    Hello,

    I am using an Html block in the category description field and there are only product categories in the block.
    I do not use the Display type field in the category settings because I cannot adjust the size of the category images.
    The first time I enter the category screen, it looks like ss1, it gets better when I refresh the page. (ss2)
    In addition, if we can adjust the size of the images using the “Display Type: Both” option instead of using html blocks, I can use it.

    I’d appreciate your help.

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    September 8, 2023 at 2:28 am #494287

    Elise Noromit
    Member

    Hello,

    Please deactivate all the plugins except these ones:

    Slider Revolution
    WPBakery Page Builder or Elementor
    Woodmart Core
    Contact Form 7
    MailChimp for WordPress
    WooCommerce
    Safe SVG

    If the problem has gone, activate the plugins one by one, checking the issue to detect which one causes the problem.

    In case, the problem remains, even after all the plugins are deactivated, provide your site admin access (insert the site credentials into the Private content block under the message area) and confirm the permission for plugins deactivation, switching to the parent or default theme. As soon as we complete the testing we will enable all back, however, the site would be without plugins for 15-20 min. You would better make the full backup of your site.

    Best Regards

    September 9, 2023 at 4:02 pm #494631

    fliesenbad
    Participant

    Hi, I’ve identified the plugin causing the problem as Rank Math, what should I do? The settings are as follows.

    • This reply was modified 1 year, 7 months ago by fliesenbad.
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    September 10, 2023 at 10:35 pm #494764

    Elise Noromit
    Member

    Hello,

    We do not have instructions on the plugin configuration, Please contact the plugin support on this issue.

    If you have any questions please feel free to contact us.

    Best Regards

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Viewing 4 posts - 1 through 4 (of 4 total)