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Unable to connect Instagram via APi

Viewing 14 posts - 1 through 14 (of 14 total)
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  • September 16, 2023 at 12:37 pm #496560

    John
    Participant

    Hello guys,
    We cannot connect the Instagram account via API.
    We follow the instruction but, in the end, where it’s asking us to select the account, the dropdown it’s blank.
    This is the initial error that we got https://imgur.com/a/MjJI9Kq and went to settings, disconnected the account because with the reconnect didn’t work and tried to connect again. But, in the end, here https://imgur.com/a/hqLPEAS (orientativ image) it’s blank.
    We are using Orion theme and everything it’s updated.
    Can you help us with this situation?
    Waiting for your reply,
    Thank you!

    September 19, 2023 at 5:07 pm #497461

    Luke Nielsen
    Keymaster

    Hello,

    Please remove all changes and again follow the step-by-step documentation: https://xtemos.com/docs-topic/how-to-set-up-the-instagram-api/

    In case, if it doesn’t help you, please send me access to the website/Instagram/facebook.

    Kind Regards

    February 23, 2024 at 2:45 pm #543190

    John
    Participant

    Hello,
    I’m coming back to you with the same issue.
    Attached a screenshot https://imgur.com/a/fbUTAtB.
    As you can see, we don’t see our Instagram account to select it.
    Please let me know what do you need from us.
    Thank you!

    February 23, 2024 at 3:51 pm #543221

    Luke Nielsen
    Keymaster

    Hello,

    You need to link Instagram with Facebook so that social networks are visible: https://xtemos.com/docs-topic/how-to-set-up-the-instagram-api/

    https://take.ms/E06sm

    Kind Regards

    February 23, 2024 at 3:55 pm #543224

    John
    Participant

    Hello,
    It’s linked the Instagram account with the Facebook page.
    Any other ideas?
    Thank you!

    February 27, 2024 at 10:27 am #544132

    Luke Nielsen
    Keymaster

    Hello,

    Sorry for the delay.

    Please send access to the website, Facebook and Instagram so we can check what is wrong there.

    Looking forward to collaborating with you!

    Kind Regards

    February 27, 2024 at 7:44 pm #544419

    John
    Participant

    Hello,
    The only solution to do that it’s via anydesk.
    Please let me know if it’s ok also for you.
    Thank you!

    February 29, 2024 at 5:31 pm #545124

    Luke Nielsen
    Keymaster

    Hello,

    Please send your FTP access so we can investigate that issue more properly.

    Thank you in advance.

    Kind Regards

    March 1, 2024 at 6:31 pm #545494

    Luke Nielsen
    Keymaster

    Hello,

    At the moment, Facebook checking our application and as soon as Facebook approves, we will immediately notify you.

    Kind Regards

    • This reply was modified 8 months, 3 weeks ago by Luke Nielsen.
    March 6, 2024 at 4:02 pm #546693

    John
    Participant

    Hello,
    Any news regarding this?
    Thank you!

    March 7, 2024 at 5:25 pm #547078

    Luke Nielsen
    Keymaster

    Hello,

    Sorry for the delay. We are waiting for a response from Facebook.

    Thank you for your patience.

    Kind Regards

    March 20, 2024 at 6:51 pm #550813

    John
    Participant

    Hello mate,
    Any news regarding this?
    Thank you!

    March 21, 2024 at 11:30 am #551008

    Luke Nielsen
    Keymaster

    Hello,

    Sorry for the inconvenience. Facebook support working on it.

    I sincerely appreciate your understanding in this matter. Please feel free to reach out to me if you have any further questions.

    Kind Regards

    March 25, 2024 at 12:50 pm #552002

    Luke Nielsen
    Keymaster

    Hello,

    Please try to connect the Instagram account, it should work well now.

    Let me know the result.

    Kind Regards

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Viewing 14 posts - 1 through 14 (of 14 total)