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Issues when loading home page recently

Viewing 15 posts - 1 through 15 (of 15 total)
  • Author
    Posts
  • September 22, 2023 at 9:51 am #498257

    online.j
    Participant

    My home page recently began loading with a wierd looking content for the first 1 second of load. It loads normally but the first 1-2 second are buggy. Please see screenshot attached. Would appreciate if someone can help how to resolve this. Not sure how to describe this issue

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    September 22, 2023 at 3:49 pm #498384

    Aizaz Imtiaz Awan
    Keymaster

    Hello,

    Go to Theme Settings > Performance > Preloader > enable the option preloader and check the issue.

    Best Regards.

    September 23, 2023 at 10:29 am #498543

    online.j
    Participant

    Its a workaround but its still hiding the issue which did not exist before.

    September 23, 2023 at 2:45 pm #498617

    Aizaz Imtiaz Awan
    Keymaster

    Hello,

    Please deactivate all the 3rd party plugins and activate only theme-required plugins on the site and then check the issue. I am sure your issue will be solved. Then Activate the 3rd party plugins one by one and check which plugin is creating the issue for you.

    Otherwise, if the issue still exists then keep the 3rd party plugins deactivated and share the WP admin login details of your site so I will check and give you a possible solution.

    Best Regards.

    September 24, 2023 at 2:15 pm #498788

    online.j
    Participant

    Hi Aizaz,

    I have tried but the the issue still persits even with all plugins off. Its weird because this issue only started occuring in the last 4-5days and the site was running smoothly until then.

    September 25, 2023 at 12:28 pm #499008

    Aizaz Imtiaz Awan
    Keymaster

    Hello,

    Can you please share the WP admin login details of your site so I will check and give you a possible solution?

    Best Regards.

    September 27, 2023 at 3:05 pm #499649

    online.j
    Participant

    Sorry not comfortable providing login details. Is there any other way to trouble shoot? We can do a video call?

    September 27, 2023 at 4:01 pm #499674

    Aizaz Imtiaz Awan
    Keymaster

    Hello,

    Please share the wp logins details in private content under the message area i will check and give you a possible solution.

    Best Regards.

    October 5, 2023 at 12:48 pm #501843

    online.j
    Participant

    See details below

    October 5, 2023 at 2:54 pm #501913

    Aizaz Imtiaz Awan
    Keymaster

    Hello,

    Please give me the full site access as administration, confirm the permission for plugins deactivation, and switch to the parent theme. As soon as we complete the testing we will enable it all back.

    Best Regards.

    October 5, 2023 at 3:05 pm #501920

    online.j
    Participant

    Please try again.

    October 5, 2023 at 3:44 pm #501933

    Aizaz Imtiaz Awan
    Keymaster

    Hello,

    Your issue has been resolved. After deactivating the lite speed cache plugin it is working fine.
    Video for clarification:
    https://youtu.be/7RGpSNaSWos

    Best Regards.

    October 5, 2023 at 4:12 pm #501946

    online.j
    Participant

    Thanks, but I have to use the Litespeed Cache. Is there any suggestion on how we fix this while using the plugin? I was using this plugin before too and there was no issue then

    October 5, 2023 at 4:14 pm #501948

    online.j
    Participant

    The website performance drops if i dont use this plugin.

    October 6, 2023 at 9:13 am #502110

    Aizaz Imtiaz Awan
    Keymaster

    Hello,

    Sometimes, issues with caching plugins can be resolved by adjusting the plugin’s settings. You can try reactivating LiteSpeed Cache and carefully reviewing its configuration options to see if there are any settings causing conflicts. Make sure it’s configured correctly for your specific setup.

    If you want to continue using LiteSpeed Cache and can’t resolve the issue on your own, consider reaching out to LiteSpeed’s support for assistance. They might be able to help you troubleshoot and configure the plugin correctly.

    If you have any questions feel free to contact us.

    Best Regards.

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