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Instagram feed doesn’t load new content

Viewing 4 posts - 1 through 4 (of 4 total)
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    Posts
  • October 3, 2023 at 11:16 am #501053

    DELAYON
    Participant

    Hi there!

    We`re experiencing issues with our Instagram as the page doesn’t load new pictures since months. We’ve been trying to refresh the API connection which is up and running. We also tried trouble shooting but it doesn’t load new content in that mode either.
    Any advice?

    October 3, 2023 at 11:54 am #501062

    Luke Nielsen
    Keymaster

    Hello,

    We’ll need temporary admin access to your website. Can you please provide us with the necessary login credentials? We understand the sensitivity of this request, and we assure you that we will handle your information with utmost confidentiality.

    Kind Regards

    October 3, 2023 at 1:27 pm #501098

    DELAYON
    Participant

    Hi! Thanks for the fast response 🙂

    Please find the info below.

    October 4, 2023 at 2:41 pm #501556

    Luke Nielsen
    Keymaster

    Hello,

    We have checked your website and we see that Instagram has been updated, therefore, we would like to ask you to upload some new photo to your Instagram and see if that new photo does not appear on the site within 1 day, could you provide FTP access to the site then?

    Kind Regards

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Viewing 4 posts - 1 through 4 (of 4 total)