Elementor’s Flipbox breaks on mobile with WoodMart

This topic has 12 replies, 2 voices, and was last updated 11 months, 2 weeks ago by Luke Nielsen.

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October 4, 2023 at 12:42 pm #501504
maxgertzen
Participant
It started about a month ago, on pages with FlipBox widget (Elementor) it gets totally distorted, sometimes also breaking the menu. It shows properly on desktop, but breaks on mobile.

It wasn’t like this, can you please check?

Attached photos.
Links in private content.
- This topic was modified 11 months, 3 weeks ago by maxgertzen.
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October 4, 2023 at 3:50 pm #501593

Luke Nielsen
Keymaster

Hello,

Could you please check how it works with some default WordPress themes like TwentyTwenty or WooCommerce Storefront to understand is it our theme issue or not?

Looking forward to collaborating with you!

Kind Regards

October 4, 2023 at 6:10 pm #501647

maxgertzen
Participant

Hi Luke,

Yeah, it works fine with TwentyTwentyOne for example. Attaching screenshots.

Btw, one of the times I’ve loaded the page with Woodmart theme it also was distorting the menu (attaching as well).

Thanks

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October 5, 2023 at 9:21 am #501733

Luke Nielsen
Keymaster

Hello,

Is there any chance that you could give me access to the dashboard area so I can have a look at the settings on your website, please?

Kind Regards

October 5, 2023 at 10:21 am #501764

maxgertzen
Participant

Sharing. Please be careful as it’s live 🙂

October 5, 2023 at 4:27 pm #501952

maxgertzen
Participant

Hey, it’s not only connected to the FlipBox –

See how a page with a Gravity Form rendered on mobile

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October 5, 2023 at 4:30 pm #501954

maxgertzen
Participant

Please advise as soon as possible, it’s really embarrassing to show this to our users

October 5, 2023 at 4:37 pm #501956

maxgertzen
Participant

Now it’s also reproducible on Desktop, when not logged-in. Attached screenshot.

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October 5, 2023 at 4:56 pm #501979

Luke Nielsen
Keymaster

Hello,

Understood. Please confirm the permission for plugins deactivation, switching to the parent/default theme. As soon as we complete the testing we will enable it all back.

Thank you in advance.

Kind Regards

October 5, 2023 at 5:10 pm #501984

maxgertzen
Participant

It’s still 5 PM here, so we do not want to interfere with the production live site –
I can create a staging environment for you + credentials or you can do deactivations/testing in 5 hours time.
Please let me know
Max

October 5, 2023 at 5:25 pm #501990

Luke Nielsen
Keymaster

Hello,

Yep, the staging site will be better. So in this case, please send me access to the staging site so I will investigate the issue there.

Looking forward to collaborating with you!

Kind Regards

October 5, 2023 at 5:48 pm #501996

maxgertzen
Participant

In private

October 6, 2023 at 10:36 am #502148

Luke Nielsen
Keymaster

Hello,

Now I see that it looks well on the website: https://prnt.sc/MaZacCpEC_3v

Please let me know if you have sorted it out.

Kind Regards
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