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Elementor’s Flipbox breaks on mobile with WoodMart

Viewing 13 posts - 1 through 13 (of 13 total)
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  • October 4, 2023 at 12:42 pm #501504

    maxgertzen
    Participant

    It started about a month ago, on pages with FlipBox widget (Elementor) it gets totally distorted, sometimes also breaking the menu. It shows properly on desktop, but breaks on mobile.

    It wasn’t like this, can you please check?

    Attached photos.
    Links in private content.

    • This topic was modified 1 year, 1 month ago by maxgertzen.
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    October 4, 2023 at 3:50 pm #501593

    Luke Nielsen
    Keymaster

    Hello,

    Could you please check how it works with some default WordPress themes like TwentyTwenty or WooCommerce Storefront to understand is it our theme issue or not?

    Looking forward to collaborating with you!

    Kind Regards

    October 4, 2023 at 6:10 pm #501647

    maxgertzen
    Participant

    Hi Luke,

    Yeah, it works fine with TwentyTwentyOne for example. Attaching screenshots.

    Btw, one of the times I’ve loaded the page with Woodmart theme it also was distorting the menu (attaching as well).

    Thanks

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    October 5, 2023 at 9:21 am #501733

    Luke Nielsen
    Keymaster

    Hello,

    Is there any chance that you could give me access to the dashboard area so I can have a look at the settings on your website, please?

    Kind Regards

    October 5, 2023 at 10:21 am #501764

    maxgertzen
    Participant

    Sharing. Please be careful as it’s live 🙂

    October 5, 2023 at 4:27 pm #501952

    maxgertzen
    Participant

    Hey, it’s not only connected to the FlipBox –

    See how a page with a Gravity Form rendered on mobile

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    October 5, 2023 at 4:30 pm #501954

    maxgertzen
    Participant

    Please advise as soon as possible, it’s really embarrassing to show this to our users

    October 5, 2023 at 4:37 pm #501956

    maxgertzen
    Participant

    Now it’s also reproducible on Desktop, when not logged-in. Attached screenshot.

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    October 5, 2023 at 4:56 pm #501979

    Luke Nielsen
    Keymaster

    Hello,

    Understood. Please confirm the permission for plugins deactivation, switching to the parent/default theme. As soon as we complete the testing we will enable it all back.

    Thank you in advance.

    Kind Regards

    October 5, 2023 at 5:10 pm #501984

    maxgertzen
    Participant

    It’s still 5 PM here, so we do not want to interfere with the production live site –
    I can create a staging environment for you + credentials or you can do deactivations/testing in 5 hours time.
    Please let me know
    Max

    October 5, 2023 at 5:25 pm #501990

    Luke Nielsen
    Keymaster

    Hello,

    Yep, the staging site will be better. So in this case, please send me access to the staging site so I will investigate the issue there.

    Looking forward to collaborating with you!

    Kind Regards

    October 5, 2023 at 5:48 pm #501996

    maxgertzen
    Participant

    In private

    October 6, 2023 at 10:36 am #502148

    Luke Nielsen
    Keymaster

    Hello,

    Now I see that it looks well on the website: https://prnt.sc/MaZacCpEC_3v

    Please let me know if you have sorted it out.

    Kind Regards

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